TD will just be another bank. Goodbye Commerce Bank - Customer Service Representative TD Employee Review

4.0
Sep 10, 2008
Recommend
CEO approval
Business Outlook

Pros

You can feel proud to work for such a high growth bank. The people are friendly. Everyday is different. Good customer service is the main focus and not meeting quotas (at least not yet). As a CSR information is always available. The WAG is helpful. Compared to other banks TD Commerce Bank will offer more in compensation than Chase, NorthFork/Capital One, Bank of America, and all local midsize banks. I don't know the fate of MR C but it was nice to have him around. I trust Penny Arcade will stick around. And maybe Mr C will go Green. Good bye old Commerce.

Cons

It is difficult to move up in the company. There compensation is better than other banks but gives low raises. Their % raise increase is a mere 4% which is standard for a big company like Commerce. They don't offer Bonus's or salary to small time workers. Overtime is managed so it is difficult for those who want to make more $. The worst part of the job is GREETING. Oh how much i hated to greet. Yes it helps the customer find its way to the line and sit to wait for Customer service than to run up to them.

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5.0
Apr 17, 2026
Recommend
CEO approval
Business Outlook

Pros

The only way I could do that was if you had to do a lot more work and then you would be done by yourself so you would be fine yuyyy

Cons

The only way I could do this would probably take about two 2️⃣ hours or less of a break and a few

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The management team was supportive, and the branch had a strong team-oriented culture. Because it was a smaller branch, employees had the opportunity to build meaningful relationships, collaborate across roles, and learn from one another. Team members regularly shared ideas, provided constructive feedback, and supported each other's professional growth, creating a positive and rewarding work environment.

Cons

The main areas for improvement would be compensation and scheduling flexibility. At the time, I felt the pay was somewhat low relative to my previous leadership experience in retail management. While compensation may be competitive for some entry-level banking roles, I would have appreciated a stronger alignment between pay and prior supervisory experience. Aside from that, my decision to leave was based on pursuing a different career path rather than any issues with the company itself. TD Bank offers a professional work environment, supportive teams, and valuable opportunities for growth and development within the banking industry.

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