Pros
The team and people you work with for the most part are nice, good people.
Cons
Culture is changing dramatically, under Ed Clarke's vision/direction employees were the heart of TD. With the focus on creating happy employees, it lead to empowerment, growth and development opportunities. Happy Employees translated to Happy Customers which impacted the bottom line and saw the largest growth financially. This has all changed now, the focus is on the profit which is taking focus away from employees and away from customers. I'm sure you've experienced it less staff, longer waits, more stress, not as good of service...YOU ARE JUST ANOTHER NUMBER whether you are a customer or employee or both! Employees (the hundreds that I know) at all levels are unhappy from front line to the AVP's and VP's and it has been ages since I've heard positive things about the culture, direction and leadership at TD. Job elimination is abundant, creating more work to already maxed out staff, no overtime is being offered, which creates longer wait times for customers. Work/Life balance is non-existent. Compensation is below range compared to industry. Bonus is very low for performance.