A nightmarish year - Manager TELUS Digital Employee Review

1.0
Oct 13, 2025
Recommend
CEO approval
Business Outlook

Pros

A lot of (unrecognised) talent there. Some absolutely fantastic people.

Cons

The company boasts about caring about people first. That is not my experience, sadly. Bullying, harassment, lack of leadership, lack of communication, exploitation, waste of work, disrespect, retaliation... That is my experience. There is more value put on perception than actual results, and it's quite hard to make yourself and your team look good when nobody even reads your messages or emails and you're not invited to or told about meetings. This is yet another company where the people making decisions do not have a good idea of what they are making decisions about, and the people who know what they are doing are ignored. And gotten rid of if they dare make noise about it. The internal tools meant to be improving work are dreadful. Buggy reports, limited features, not intuitive. There is no centralised source of information, everything is scattered in places you have to know about to be able to find it. If it's even documented anywhere, as the lack of processes and procedures is baffling. Attempting to organise the chaos and facilitate work for employees is viewed as frivolous, the focus is on producing a vast amount of bad to mediocre output as fast as possible.

Explore other reviews about TELUS Digital

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

remote job that pays well, provides all equipment, and had benefits. The whole process of getting hired was an ease and they have overtime available. Sr advisors were nice and flexible if you have kids and appointments. i worked 2 months postpartum

Cons

Lack of social interaction, There's a lot of terminology and scripts you have to learn and you have to really apply yourself mentally. you are graded on each call for staying on script and all aspects of the workflow.

4.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Company culture is very relaxed and laid back. The people who work here build some of the best products for the biggest clients in the world. Bar-none, I’ve never worked with more intelligent and passionate people ever. There is pride in efficiency, quality, and so much more.

Cons

Management is very… out of touch? Not at their own fault to be clear, but out of business processes. It’s difficult for them to grow and promote employees because they’re constantly shifted from one team to the next. The pay is “Meh” at best, and nowhere near the industry standard, but it is safe.

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