Confusing hiring process and mixed communication - Technical Customer Support 2 TELUS Digital Employee Review

1.0
Mar 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Communication was relatively fast, especially at the beginning of the process.

Cons

I went through an initial interview and also completed a test that took an hour, so I expected a clear and structured process moving forward. After that, I received an unexpected phone call, without any prior scheduling. The call was not introduced as an interview or evaluation step, but later I was informed that I “did not pass the interview,” which was confusing and didn’t reflect how the interaction had been presented. The conversation itself felt quite unstructured. Some questions were relevant, others less so, and at times it felt like the discussion was drifting rather than focusing on the role. When I asked about practical aspects like time off and work-life balance, the tone shifted. I was told that days off are granted based on seniority, but without a clear explanation of how that works in practice. When I gave real examples (such as the possibility of working multiple important holidays in a row), this was treated more as a problem than as a reasonable concern. The call ended rather abruptly, without a clear wrap-up. Overall, the experience felt inconsistent and not very transparent. It gave the impression that asking normal, practical questions isn’t always received well.

Explore other reviews about TELUS Digital

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

remote job that pays well, provides all equipment, and had benefits. The whole process of getting hired was an ease and they have overtime available. Sr advisors were nice and flexible if you have kids and appointments. i worked 2 months postpartum

Cons

Lack of social interaction, There's a lot of terminology and scripts you have to learn and you have to really apply yourself mentally. you are graded on each call for staying on script and all aspects of the workflow.

2.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible, but that’s about it.

Cons

They’re incompetent and training is vague/lukewarm. Half of the work you do will be inconsistent and unstable or a waste of time bc they have technical issues all the time. I am writing this out of anger, so please excuse any typos.

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