Strong incentives earlier, but recent changes have hurt morale - Sales Associate TELUS Digital Employee Review

3.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Good earning potential earlier through incentives Fast-paced sales environment, good for building resilience Supportive peers and team bonding at ground level

Cons

Since late 2023, heavy cost-cutting(By AGM Amul Verma ) has significantly impacted earnings Basic salary for sales agents is quite low, making income heavily dependent on incentives Incentive structure has become harder to achieve compared to before (previously 6–7x earning potential) Sales verification process feels inconsistent and, at times, biased Senior leadership (including AGM level) appears more focused on cost-cutting than improving employee wellbeing

Explore other reviews about TELUS Digital

5.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

They offer a flexible schedule.

Cons

There aren't any downsides to this job.

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

remote job that pays well, provides all equipment, and had benefits. The whole process of getting hired was an ease and they have overtime available. Sr advisors were nice and flexible if you have kids and appointments. i worked 2 months postpartum

Cons

Lack of social interaction, There's a lot of terminology and scripts you have to learn and you have to really apply yourself mentally. you are graded on each call for staying on script and all aspects of the workflow.

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