Opportunities for growth, but pay and communication need improvement - Quality Analyst TELUS Digital Employee Review

4.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Offers opportunities for career development, along with practical benefits such as an onsite subsidized canteen, a small gym facility, and a health insurance allowance. Certain contracts also provide the flexibility to work remotely. The organization fosters a supportive and collaborative team environment.

Cons

Compensation is somewhat lower compared to similar roles in the market. Communication around recent changes could at times lack clarity or timeliness. Additionally, certain task management updates have been implemented retroactively rather than proactively, which can make it more challenging to complete work efficiently.

Explore other reviews about TELUS Digital

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

remote job that pays well, provides all equipment, and had benefits. The whole process of getting hired was an ease and they have overtime available. Sr advisors were nice and flexible if you have kids and appointments. i worked 2 months postpartum

Cons

Lack of social interaction, There's a lot of terminology and scripts you have to learn and you have to really apply yourself mentally. you are graded on each call for staying on script and all aspects of the workflow.

2.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible, but that’s about it.

Cons

They’re incompetent and training is vague/lukewarm. Half of the work you do will be inconsistent and unstable or a waste of time bc they have technical issues all the time. I am writing this out of anger, so please excuse any typos.

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