First 3 years were great, the change to Digital went south fast - Quality Rater TELUS Digital Employee Review

They offer a flexible schedule.

There aren't any downsides to this job.

remote job that pays well, provides all equipment, and had benefits. The whole process of getting hired was an ease and they have overtime available. Sr advisors were nice and flexible if you have kids and appointments. i worked 2 months postpartum

Lack of social interaction, There's a lot of terminology and scripts you have to learn and you have to really apply yourself mentally. you are graded on each call for staying on script and all aspects of the workflow.