Pros
Some Russians girls in the office are wearing decent outfits and it is nice to watch them while they pass by your desk. Apart from that, there are no PROS!
Cons
First of all, Telus is a greedy outsourcing company and there are at least 32 different projects. I worked for one of them (related to mobile gaming) and here are the disgusting details about it. - The position itself doesn't require too many skills. That's why most of the people in the office inexperienced, young aged and students who work part-time. And those guys have no idea what they should do or shouldn't do in the office. Do not expect a proper office environment. Most of the weirdos don't even keep clean the toilets or wash their dishes in the kitchen. - The product that you will represent is pay to win, free to play, kids game. So the customer profile is so horrible that they don't even know what e-mail is. You will lose your psychology, patient and what you got before start working there. - Terrible IT setup! Imagine that you want to work but you can not find a computer to work with just because the number of computers is not enough for everyone. During shift changings, there is big chaos in the office and once you finally find a PC it always lags and freezes. You know why? The memory capacity of computers only 4GB! Yes, you read correctly! 10 years old machines are another problem. You open 6 tabs on chrome and it lags or freezes. - Let me tell you something about the promotion system. First of all most of the manager positions occupied by local (bulgarian) people that all of them are low educated incapable egoists! There are some other slavery positions for foreigners that you must be their dog to get promoted! If you are kind of a person who complains about problems or even if you come up with solutions they will hate you and instead of promoting you they will start mobbing operations! They would like to have people who can easily control and keep his/her mouth close and accept everything even if it wouldn't be his/her mistake! - The salary is under average. If you check what other companies pay for a similar position, you will see that salaries aren't enough that you will have to live with someone else just to share living costs. Otherwise, you can not survive with that little money. Despite low salaries, they try to cut your bonus to give you even less money. This is another problem. You will regret and hate what you doing after you realize that your bonuses will be cut 25-50% just because of you late to the job only for 15 MINUTES! - As you know Telus is a Canadian company so real managers are living there. In order to check what's going on in Sofia, they want us to complete kind of a survey named PulseCheck. Listen here now guys; Before the survey released from Canada, they tell us that your name will stay anonymous (IT DOESN'T) so you don't have to worry about votes or comments. And then the same managers say that you must give us high scores otherwise we will lose what we have already got and things will get worse. After the survey completed they detect the employees who vote low scores and they start mobbing on them. One of my friends lost his 3 months target bonus just because of his PulseCheck results. His manager called him and said this through his face: ''As you can see If you vote us with low scores I cut your money just clicking those buttons!. Now get back your seat!'' Overall, even if you would be so desperate, even if you struggle financially please don't waste your time for that company. Although you think that you will save some money, you will spend it on the medicines or alcohol end of the story. Just stay away from them and thank me later. ;)