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      TELUS Digital

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      TELUS Digital reviews

      Fired like a dog - Customer Support Specialist TELUS Digital Employee Review

      1.0
      Jul 14, 2020
      Customer support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Greats moments with amazing people at Voxpro before the change to Telus - Salary bonus for another language than English

      Cons

      - Gross Salary under the market - Targets too high without justification - Harassment - Pressure put on tenured agents - Being lured by career opportunities to push us to the limit as much as possible, but "no opportunities for you this month" - FIRED instead of redirected to another contract with agents needs. Did I say fired? No, it's a temporary lay-off announced in less than 7 minutes. That means they have the rights not to pay the agents of the contract during that time. Regarding the rents in Ireland, Telus is deliberately putting people under a bridge, with children and mortgages, without any shame.

      Explore other reviews about TELUS Digital

      5.0
      Jun 5, 2026
      Customer service representative (csr) ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      remote job that pays well, provides all equipment, and had benefits. The whole process of getting hired was an ease and they have overtime available. Sr advisors were nice and flexible if you have kids and appointments. i worked 2 months postpartum

      Cons

      Lack of social interaction, There's a lot of terminology and scripts you have to learn and you have to really apply yourself mentally. you are graded on each call for staying on script and all aspects of the workflow.

      2.0
      Jun 16, 2026
      Us rater
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible, but that’s about it.

      Cons

      They’re incompetent and training is vague/lukewarm. Half of the work you do will be inconsistent and unstable or a waste of time bc they have technical issues all the time. I am writing this out of anger, so please excuse any typos.

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