Telus is the worst that could happen to the company - Customer Service Representative TELUS Digital Employee Review

1.0
Feb 20, 2024
Recommend
CEO approval
Business Outlook

Pros

Initially the company was called lifeworks but got bought off by telus. It justto be the perfect company, finally a low call volume call center, low stress and no mandatory OT.

Cons

It got bought out by telus and benefits became worse, they did a big layoff back in December, and work is back to back. Yay to yet another company ruined by greed.

Explore other reviews about TELUS Digital

5.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

They offer a flexible schedule.

Cons

There aren't any downsides to this job.

4.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Company culture is very relaxed and laid back. The people who work here build some of the best products for the biggest clients in the world. Bar-none, I’ve never worked with more intelligent and passionate people ever. There is pride in efficiency, quality, and so much more.

Cons

Management is very… out of touch? Not at their own fault to be clear, but out of business processes. It’s difficult for them to grow and promote employees because they’re constantly shifted from one team to the next. The pay is “Meh” at best, and nowhere near the industry standard, but it is safe.

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