Supportive culture and great benefits, but confidentiality issues - Technical Support Representative TP Employee Review

4.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

- Friendly and positive work culture with supportive, cheerful, and cooperative colleagues. - Diverse and inclusive environment with employees from different nationalities, cultures, and age groups. - Excellent employee engagement initiatives, including regular staff and team trips with enjoyable and well-organized activities. - Outstanding HR team with strong communication, continuous support, and a genuine focus on employee wellbeing. - Excellent employee benefits, including comprehensive and high-quality medical insurance coverage. - Strong organizational structure and well-managed processes across departments. - Great training opportunities that support employee development and professional growth.

Cons

- While the company is highly organized overall, I experienced a situation that felt unprofessional and uncomfortable regarding employee confidentiality. During a training session, employees were asked to complete what was presented as an anonymous feedback form about the trainer. I accidentally selected the wrong rating on the form, and later the trainer approached me directly asking why I had submitted that feedback because it negatively affected his application for a trainer position. This situation made me question the confidentiality of the process and discouraged honest feedback.

Explore other reviews about TP

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Very accomplishing environment, I enjoyed speaking with customers.

Cons

Calls are back to back and you have to meet all metrics.

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TP Response
3d
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

avatar
TP Response
3d
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
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