This Job Made Me Wish I Was Dead - Customer Service Representative TP Employee Review

1.0
Jul 10, 2019
Recommend
CEO approval
Business Outlook

Pros

It’s a job and they pay you to do it.

Cons

Several ridiculous incidents occurred. Management loves to pick on employees including physical threats. Pregnant employees have had to quit due to bullying by management raising their blood pressure and putting their baby in danger. Managers drinking on the job and selling alcohol and weed/weed related products on the premises. Sexual harassment by management at work and outside of it and retaliation when advances are not reciprocated. Management can put anything on your file, per the CCM there is no way to dispute any of it, if you didn’t do it you still get the write up. Will do or say anything after your employment is up to guarantee that you don’t receive unemployment benefits despite any fault they hold in the matter. Coaching differs from team lead to team lead, and you switch teams often, meaning that you are constantly relearning your job the way your new manager wants you to do it. Ridiculous incentives, instead of paying people more for good performance, they propose dance competitions like employees are children. Every day your position and job is threatened. Policies are enforced with some employees and not others, time off is approved for them, schedule changes as well.

avatar
TP Response
6y
Your review is very alarming. May we ask that you also share this with us via our LET'S CONNECT help line by emailing LetsConnect@teleperformance.com or call 800-664-9335 since we would like to look into it immediately and make improvements here in TP. Thank you.

Explore other reviews about TP

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

We have a fantastic team of supervisors that have our back when needed. We have a great team of agents.

Cons

Some days calls can be back to back with no time to breathe

3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

See reviews by: Helpful|Rating|Date|All