Not the best place to work but also not the worst. - Senior Technical Specialist TP Employee Review

3.0
Jan 25, 2014
Recommend
CEO approval
Business Outlook

Pros

You get to help people over the phone, you get paid alright doing it, you get technical and customer support experience, if you are lucky you can advance very far within the company itself, and it's a great starting out job.

Cons

Tedious work, abusive clients, little to no job security, very little chance for promotion above "Senior Adviser", statistics that do not reflect an advisers actual potential or ability, little to no benefits (the ones that are there are the worst I've ever seen), no consensus on policies (some managers think you can, others think you can't), Human Resources does not seem to know what's going on (sometimes people don't even get paid what they are supposed to), and there is a lot of pressure.

Explore other reviews about TP

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote positions available, work from home, interview process great training, schedule options, Daily Pay

Cons

No cons at this time with 9 months of employment.

3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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