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      TP

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      TP reviews

      Teleperformance helped me with my customer service skills - Inbound Customer Service Representative TP Employee Review

      1.0
      Mar 6, 2014
      Inbound customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Its steady work and you can work as many hours as you want but I caution you to keep an eye on the management since they will point you if you stay over and come in early. The calls are all random so you will interact with a lot of people and hear and solve a lot of problems. It's important that you have an open conversation with your supervisor.

      Cons

      The communication with management is very slow and very time consuming to see results. The tools that they want to use are sometimes not working and makes the job very hard and difficult. Make sure you keep on top of your schedule and make sure if you work over and come in early that you tell your supervisor and make sure you follow up with him to make sure you don't get pointed and possible fired for attendance

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      5.0
      Jun 24, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      We have a fantastic team of supervisors that have our back when needed. We have a great team of agents.

      Cons

      Some days calls can be back to back with no time to breathe

      3.0
      Jun 16, 2026
      Customer service expert i
      Recommend
      CEO approval
      Business Outlook

      Pros

      For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

      Cons

      Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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