Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      TP

      Engaged Employer

      TP reviews

      Not Good - Customer Service, Call Center TP Employee Review

      1.0
      Jun 1, 2014
      Customer service, call center
      Recommend
      CEO approval
      Business Outlook

      Pros

      I guess that you can meet new friends

      Cons

      almost everything. recently let go because of lack of sale. I was on hard phones, which means i got filtered calls. 99% of calls were meter readings, payments and Age UK customer meaning that it is virtually impossible to get sales because everyone is already a customer. they then split the team into 2 separate teams, customer service and sales. i was on the customer service team and then got let go because of no sales? when I received my final pay check I was surprised how low it was. took 4 calls to get through to the payroll department and it turned out they should have paid me an extra £200. we had Eon employees roaming the call floor at times to give help when they change compliance ( which they do multiple times ). one of these employees took a tariff swap call and failed compliance on many different points.

      avatar
      TP Response
      4y
      Please share the details of your concern at http://bit.ly/TPHR-newform. Thank you!

      Explore other reviews about TP

      5.0
      Jun 26, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very accomplishing environment, I enjoyed speaking with customers.

      Cons

      Calls are back to back and you have to meet all metrics.

      3.0
      Jun 16, 2026
      Customer service expert i
      Recommend
      CEO approval
      Business Outlook

      Pros

      For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

      Cons

      Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

      See reviews by: Helpful|Rating|Date|All
      Related searches: TP jobs | TP salaries | TP benefits | TP interviews
      TP reviewsTP Customer Service, Call Center reviewsTP review