Please spare yourself. - Customer Service Representative (CSR) TP Employee Review

1.0
Mar 13, 2023
Recommend
CEO approval
Business Outlook

Pros

The customers are friendly. Some of the trainers are very nice, helpful, and flexible.

Cons

Everything. you’ll have to work MANDATORY overtime, if you miss a day you’ll have to make up the hours that SAME week. You can’t request any days off until the month of, and you don’t know whether or not they’ll be approved so forget making vacation plans in advanced. Disabled? Wonderful! Teleperformance superiors will make you feel extremely unwanted. Need accommodations? Don’t count on it. My request was ignored a few times. I had a medical episode and no more break time left since they denied my request and was stuck on the phones with the members throughout. Think it’ll be more lenient if you work from home? Oh absolutely not. They care about you even less if you’re not in office. You will inevitably have to sit in front of your computer from 42-45 hours just to avoid being fired, your pay will be subpar, if you need insurance through your job that’s 300$ taken out of your paycheck, little to no benefits whatsoever. a truly miserable experience

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TP Response
3y
We care deeply about our people and we are sorry we were not able to match your expectations. We would like to connect with you to discuss what can be done and make sure this doesn’t happen again in the future. Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so, we can work with you to resolve this issue as quickly as possible. Thank you for your feedback!

Explore other reviews about TP

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

My group of supervisors and our manager work really well together. The upside of this company is the ability to work from home and the support you are given is better than most places I have worked.

Cons

this can only be said for my project as we do not always have a clear path of what the upper management is looking for us to do

3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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