it has been a very great experience. - Tech Support Representative TP Employee Review

4.0
Sep 14, 2023
Recommend
CEO approval
Business Outlook

Pros

I can definitely learned faster and willing to be trained if possible.

Cons

I can definitely learned faster and willing to be trained if possible. I am willing to impart my abilities to the companies continued success. I am looking forward to be part of your growing company and I will assure you that I will do all my best and I will treasure this opportunity.

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5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

We have a fantastic team of supervisors that have our back when needed. We have a great team of agents.

Cons

Some days calls can be back to back with no time to breathe

3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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