Pros
Finding out through personal research prior to starting and withdrawing my application on the basis that they were not open about the role. I found it misleading and underhand. Reviews from employees also confirm this dirty recruitment tactic, that it is not until you start your training/employment that it becomes apparent this is not a customer service role. Although the role will require a similar skill base, it will also require a lot more.
Cons
Read the reviews on Indeed.com or search "Teleperformance - DWP work reviews". They are horrendous. NOT a customer service role! Definition of customer: a person who buys goods or services from a shop or business. This is a government benefits role. The level of abusive/aggressive/suicide threatening callers is very high, according to reviews. Only 5% of this companies clients are Govenment, so the glowing reviews I read, related to the corporate customer service roles. You have to search hard for reviews on this role with the DWP as a government (DWP) representative. Teleperformance justify calling it "Customer service" as they have changed the definition. Email confirmation has them defining a customer as anyone who uses a good or service, when in fact it is anyone who buys a good or service. It has left me with a very negative view of this company that they are not honest when recruiting.