Extremely flexible - Ops Manager TP Employee Review

5.0
Nov 21, 2024
Recommend
CEO approval
Business Outlook

Pros

- **Supportive Work Environment:** Teleperformance fosters a supportive and collaborative environment where teamwork and mutual respect are highly valued. - **Professional Development:** The company provides ample opportunities for professional growth and development through training programs and career advancement options. - **Flexible Hours:** The flexibility in work hours helps maintain a healthy work-life balance. - **Diverse Workplace:** Working at Teleperformance has exposed me to a rich diversity of cultures and perspectives, which is truly enriching. - **Strong Leadership:** The leadership team is approachable and open to feedback, making it easy to communicate and address concerns.

Cons

**High Volume:** The high volume of calls can be challenging, especially during peak times. However, it’s manageable with the right support. - **Fast-Paced:** The fast-paced nature of the job might be overwhelming for some, but it’s also an opportunity to develop strong multitasking skills. **pay:** Inflation is a real thing and well the pay wasn’t terrible. Two years ago. A lot could be left to be desired. I would like if they would to do like annual cost of living evaluation based on where people live because a lot of agents do end up needing to work a second job to make ends meet.

Explore other reviews about TP

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

We have a fantastic team of supervisors that have our back when needed. We have a great team of agents.

Cons

Some days calls can be back to back with no time to breathe

3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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