Pros
Your experience will entirely depend on your team and location. Great benefits and federal holidays off. That’s about it.
Cons
I am still recovering from this job. The micromanaging is unreal. The customers are the worst people you will have to deal with on the planet, and the company enables the entitlement. Corporate will make bad decisions, and customers will come into the bank and scream at you for it. Your manager is trained to live inside your bum. Dreadful daily morning huddles. Endless skill practices. They’ll sit behind you and watch you while you’re sitting with a customer, making the whole interaction awkward. You will be forced to sit with every belligerent customer. You will be guilted for calling out sick. The audits are ridiculous and do nothing but strike unnecessary fear in employees. You are not protected. If you have a customer that’s threatening your life, management doesn’t care. Just file a report that gets ignored and move on. The customer is always right. Stupid sales goals that they don’t want to call “sales goals” even though your job depends on them. Oh and you’ll get a call from management about the survey you filled out which was supposed to be “anonymous”. Save yourself the money you’d spend on therapy and work anywhere else.