Hard to move aroun - Senior Customer Service Technical Associate Wolters Kluwer Employee Review

Great office culture Room for growth Long term potential

High workload depending on team

Wolters Kluwer has some genuinely amazing people working for them and offers flextime for good work/life balance

Recently began pushing to "inhouse-outsource" as much of the core business functions as possible to their new service center in Pune, India. While many of my Indian colleagues are exceptional people, the constant turnover with overseas contractors and haphazard hiring and training process means that many of these staff members are woefully underprepared and set up for failure. As an example, I had to train my Indian contractor replacement before I left - while he was a lovely person, he had zero training in or experience with US payroll, benefit or tax structures despite that being approximately 50% of my core job function.