Formerly great company being bogged down by recent toxic culture and practices. - Customer Service Technical Coordinator Wolters Kluwer Employee Review

1.0
Jan 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay (though its beloy industry standard), great benefits, benefits start on hire. Benefits include 4 weeks vacation with 1 week sick leave, 401k, health insurance, vision insurance, dental insurance. Great coworkers.

Cons

Executives have been pushing for every department to do more with less. Turnover has been high and instead of hiring new people and trying to address the turnover the company has either moved entire chunks of a department to a different area or forced the current employees to take on more and more work. Employees are required to be perfect at all times while also expected to take on noticeably more responsibility with no additional reward. The company has been putting more focus into how to punish employees for not doing their ever increasing job "correctly" rather than providing rewards or incentives for employees to do better. Management has no structure or leadership. Executives who have authority are afraid to make hard decisions that they are paid to make and lower level management participate in gossipy/clique style culture.

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Wolters Kluwer Response
4mo
Thank you for taking the time to share your feedback, and for your many years with Wolters Kluwer. We take concerns like these seriously. We strongly encourage you to share more through our internal channels so the right people can listen and follow up appropriately. - Your employer branding team at Wolters Kluwer

Explore other reviews about Wolters Kluwer

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great office culture Room for growth Long term potential

Cons

High workload depending on team

4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Wolters Kluwer has some genuinely amazing people working for them and offers flextime for good work/life balance

Cons

Recently began pushing to "inhouse-outsource" as much of the core business functions as possible to their new service center in Pune, India. While many of my Indian colleagues are exceptional people, the constant turnover with overseas contractors and haphazard hiring and training process means that many of these staff members are woefully underprepared and set up for failure. As an example, I had to train my Indian contractor replacement before I left - while he was a lovely person, he had zero training in or experience with US payroll, benefit or tax structures despite that being approximately 50% of my core job function.

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