Pay - Senior Customer Service Associate Wolters Kluwer Employee Review

3.0
Feb 23, 2026
Recommend
CEO approval
Business Outlook

Pros

You can receive bonus based on sales. Sales can range from $1-$9000 max

Cons

The yearly increase its not the best. Its 3% and when you calculate the fact of the insurance increase you dont see it at all.

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Wolters Kluwer Response
3mo
Thank you for sharing your experience with us in Lake Worth. We're glad the bonus structure has been a positive aspect of your compensation. Your feedback on annual increases and overall pay progression is noted and helps us improve. - Your employer branding team at Wolters Kluwer

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5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great office culture Room for growth Long term potential

Cons

High workload depending on team

4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Wolters Kluwer has some genuinely amazing people working for them and offers flextime for good work/life balance

Cons

Recently began pushing to "inhouse-outsource" as much of the core business functions as possible to their new service center in Pune, India. While many of my Indian colleagues are exceptional people, the constant turnover with overseas contractors and haphazard hiring and training process means that many of these staff members are woefully underprepared and set up for failure. As an example, I had to train my Indian contractor replacement before I left - while he was a lovely person, he had zero training in or experience with US payroll, benefit or tax structures despite that being approximately 50% of my core job function.

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