Pros
Unfortunately not a lot. If I'm really trying, it's nice to get a feel for how a big organization runs.
Cons
Pay is low. You get zero sick days, all of it comes out of your PTO which they will flaunt as if it's something worth bragging about. The company pits you against your own coworkers, but then expects you to literally do their work for them while they are away on PTO. Management uses intimidation to get what they want from you. This company does not care about you. You are a number to these people. They actually read through all of your internal communications when an employee leaves and hold all remaining employees accountable for anything negative that was said about the company! I have never seen anything like it. This environment is so toxic. Do yourself a favor and run. Dozens of people are hired each year, yet or 3 are promoted from ASSOCIATE Customer Specialist to Customer Specialist. Everyone else has to wait an entire year just to be considered. You will never move up here, and if you do it will take years and years just to get out of the Customer Specialist role. (There's still a third Senior Customer Specialist option). No one is ever promoted in Madison, it's very hopeless as a person who cares about your career trajectory. Management here fights VERY hard to work against you.