Toxic and lack of innovation - Anonymous employee Wolters Kluwer Employee Review

1.0
May 18, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good place for starters Customer portfolio

Cons

- Rotten core causing toxic work environment; lots of Nepotism - Lack of innovations, due to prioritizing unrealistic comittments over quality and improvements - Pilot-ready solutions in production - Integrations that are being sold do not exist - Low levels of customer satisfaction; multiple customer escalations - Higher/senior management does not have a clue about what is actually going on, simply have a vision and try to impose it regardless of whether it is realistic or not. - Based on the above; a lot of shortcuts are made when it comes to solution development - HR is a proper joke and nobody takes them seriously; work-life-balance is not a priority for them; nor is employee satisfaction or development; HR staff is incompetent and do not have any training or psychological insights/depth required to be efficient in HRM - Culture is very much based on "blame and shame" and backstabbing

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Cons

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4.0
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Pros

Wolters Kluwer has some genuinely amazing people working for them and offers flextime for good work/life balance

Cons

Recently began pushing to "inhouse-outsource" as much of the core business functions as possible to their new service center in Pune, India. While many of my Indian colleagues are exceptional people, the constant turnover with overseas contractors and haphazard hiring and training process means that many of these staff members are woefully underprepared and set up for failure. As an example, I had to train my Indian contractor replacement before I left - while he was a lovely person, he had zero training in or experience with US payroll, benefit or tax structures despite that being approximately 50% of my core job function.

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