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      the LEGO Group

      Engaged Employer

      the LEGO Group reviews

      Changed Over Time - Customer Service Representative (CSR) the LEGO Group Employee Review

      3.0
      Jan 13, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fully Remote Yearly Bonus Europe type vacation and support in the beginning

      Cons

      They move to Arizone Hybrid Model and threw away the team like we didnt matter and it hurt cause most of us really loved it there. At the end of the day we went from being cared about to being a number.

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      5.0
      Jun 19, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing company, fun teams to work with, very engaging with customers.

      Cons

      Structure of remote not enjoyable. Often thrown into situations in the begining you didn't have the answers to.

      4.0
      Jun 4, 2026
      Lego brick specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Coworkers and Supervisors Great benefits 50% off on discounts on sets

      Cons

      Overworked in the weekends and holidays there was many times where the store was understaffed and we needed more employees to work High School Mentality with some of the employee's people would have clique groups during work Going back to employees there was some employees that were very lazy and or incompetent and nothing was done about it

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