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      the LEGO Group

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      the LEGO Group reviews

      Bittersweet experience - Customer Service Representative the LEGO Group Employee Review

      4.0
      Mar 3, 2013
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company; financially stable, and strong. Wonderful benefits to employees. Fantastic co workers. Beautiful facility.

      Cons

      The salary for a CSR is extremely poor and frankly hard to live on. Being in customer service, it is very clear that you are at "the bottom of the barrel." Extremely strict, but not well thought out, attendance policy.

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      5.0
      Jun 19, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing company, fun teams to work with, very engaging with customers.

      Cons

      Structure of remote not enjoyable. Often thrown into situations in the begining you didn't have the answers to.

      4.0
      Jun 4, 2026
      Lego brick specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Coworkers and Supervisors Great benefits 50% off on discounts on sets

      Cons

      Overworked in the weekends and holidays there was many times where the store was understaffed and we needed more employees to work High School Mentality with some of the employee's people would have clique groups during work Going back to employees there was some employees that were very lazy and or incompetent and nothing was done about it

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