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      the LEGO Group

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      Fun, but not something to do forever - Customer Service Representative the LEGO Group Employee Review

      4.0
      Apr 30, 2013
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people there are fun and people are really encourage to be good colleagues. We were always allowed to build while on the phone with customers, and we loved it and so did the people we spoke to. LEGO is such a great brand, and the senior management team trust reps to make decisions. Many of the reps also hold university degrees.They were very accommodating to my personal circumstances.

      Cons

      Need to meet targets, when I left they started to move the focus away from quality and focus on quantity

      Explore other reviews about the LEGO Group

      5.0
      Jun 19, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing company, fun teams to work with, very engaging with customers.

      Cons

      Structure of remote not enjoyable. Often thrown into situations in the begining you didn't have the answers to.

      4.0
      Jun 4, 2026
      Lego brick specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Coworkers and Supervisors Great benefits 50% off on discounts on sets

      Cons

      Overworked in the weekends and holidays there was many times where the store was understaffed and we needed more employees to work High School Mentality with some of the employee's people would have clique groups during work Going back to employees there was some employees that were very lazy and or incompetent and nothing was done about it

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