Perfect and inclusive place to work - Customer Service Advisor the LEGO Group Employee Review

5.0
Jan 29, 2024
Recommend
CEO approval
Business Outlook

Pros

Fun, open, inclusive work environment. A lot of days, it doesn't feel like work and more like an opportunity to be with great people and have fun along the way. Lots of nice initiatives set up by the Wellbeing Committee and the Fun Committee. Great new office in center of Berlin. Supportive team lead.

Cons

Due to the smaller department we belong to and now the added difficulties of having a work's council, I'm worried that maybe growth opportunities will be reduced for Berlin. We should be more aware of the negative image we are giving the office through complaining about the tiniest 'injustice'. Anyone who has experience in any other customer service center will know the pressure and stress to perform and do 10-15 contacts an hour, while we are expected to do 4... A few trouble-making colleagues who don't realize what a good situation we have in terms of working hours, pay, and other benefits. Anyone who rates the company one star has probably been fired for misconduct, so be aware of that.

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the LEGO Group Response
2y
Thank you for the positive comments and for highlighting some areas where we can improve. 👍

Explore other reviews about the LEGO Group

5.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing company, fun teams to work with, very engaging with customers.

Cons

Structure of remote not enjoyable. Often thrown into situations in the begining you didn't have the answers to.

4.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Coworkers and Supervisors Great benefits 50% off on discounts on sets

Cons

Overworked in the weekends and holidays there was many times where the store was understaffed and we needed more employees to work High School Mentality with some of the employee's people would have clique groups during work Going back to employees there was some employees that were very lazy and or incompetent and nothing was done about it

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