Is Foundever a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Foundever have rated their employer with 4.0 out of 5 stars in 5,472 Glassdoor reviews. This is a higher than average score with the overall rating of Foundever employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Foundever now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Foundever .

Does Foundever pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Foundever with 3.8 out of 5 stars based on 5,472 anonymously submitted employee reviews. This is 2.7% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Foundever.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4425) , Customer Service Representative (CSR) (1505) , Customer Service Professional (761) , Customer Service Agent (697) , Customer Service (425) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (260) , Learning Specialist (202) , Operations Manager (199) , Technical Support (179) , Call Center Representative (155) , Quality Analyst (140)

What are the pros of working at Foundever according to real employee reviews?

"Work from home position was good and able to switch shifts" ((in 1061 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 641 reviews)); "Training was good and explained what the job duties were and how to do well in your job." ((in 471 reviews)); "Environment is good and Benefits" ((in 463 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 352 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1166 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 796 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 239 reviews)); "Can be very demanding and no bonus pay during bank holidays" ((in 140 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 125 reviews))

Foundever Customer Service (CSR) reviews

4.0

78% would recommend to a friend

(5,472 total reviews)

Laurent Uberti

85% approve of CEO

72% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (5,472 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Foundever with 4.0 out of 5 stars, based on 5,472 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Foundever is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telekommunikation industry (3.6 stars).

Reviews by job title

5K reviews

3.0

Jul 3, 2026

Good benefits, but metrics are unrealistic

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

good benefits and gain share

Cons

impossible to reach metrics huhu

4.0

Jul 2, 2026

Easy job with good communication but low pay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Easy job. Good communications with every level co-worker.

Cons

Low salary for a lot of job.

4.0

Jun 30, 2026

Supportive management and competitive pay, but equipment needs upgrade

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Management is supportive and approachable, at least for my account. They communicate well and are willing to help when issues come up. Salary is competitive and always paid on time, which gives peace of mind. PTO and other benefits are standard and fair. The work environment is organized, and expectations are generally clear.

Cons

The equipment could be improved. It would be great if the company considered upgrading to laptops

Viewing 1 - 3 of 5,472 Reviews

Jobs at Foundever

Deutschsprachige Kundenbetreuer (m/w/d) Umzugspaket nach Danzig, Polen (not active req)

Berlin

View job

100% Homeoffice - Anlagenmechaniker SHK als Technischer Berater für Bosch-/Buderus-Heizungen (w/m/d)

Deutschsprachige Kundenbetreuer (m/w/d) Umzugspaket nach Danzig, Polen

Nordrhein-Westfalen

View job

100% Homeoffice - Anlagenmechaniker SHK als Technischer Berater für Bosch-/Buderus-Heizungen (w/m/d)

Anlagenmechaniker SHK als Technischer Berater für Buderus-Heizungen (w/m/d)

Foundever

Foundever Customer Service (CSR) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good benefits, but metrics are unrealistic

Easy job with good communication but low pay

Supportive management and competitive pay, but equipment needs upgrade

Jobs at Foundever

Foundever reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Foundever reviews FAQs

Jobs at Foundever