This company is the absolute worst. It is the most stressful and poor management that I have ever encountered. Upper management doesn't respond to your inquiries unless another superior above them contacts them for you. Managers doesn't respond to emails or phone calls, you have to continuously call (at least 5 or 6 times to get an answer) and forward emails (at least 3 or 4 times) hoping that you get a response. When you do, its normally after a deadline has passed and you have been penalized for not meeting the metric requirements, and of course if you don't, you don't get a pay raise. Imagine that, doing all of the field work and not getting a pay raise because your managers lack of communication. The manager is never penalized for their lack of communication or lack of professionalism but sends out weekly emails out for individuals to meet the metric requirements, what sense does that make?
For this job as a background investigator, they tell that you they will reimburse you for mileage since you drive your personal car and that they will give you a credit card for job related expenses (parking, obtaining records etc etc). BI's are told that they would drive in any direction up to 40 miles (this was reasonable since we are driving our personal vehicles), this has dramatically changed to 100+ miles in any direction, truth is drive wherever as long as you don't end up in another state. And the reimbursement for mileage is a lie. When you put in your for mileage reimbursement, they subtract that from the job related expenses that you had to use the credit card for, like parking or obtaining records. For example, say you drove 90 miles, the total reimbursement for that would be $45.00 and you used the credit card to pay for gas to drive those 90 miles, say that equals $35.00 and then you pay $10.00 for parking, so your overall total is $45.00, yeah you guessed it, you don't any reimbursement for using your personal vehicle, it all goes to the company card that you had to use to do the job. The background investigator gets NOTHING. And when you talk to the manager, they tell to you drive even further. This company is going downhill, it is always being bought out by another company (3x times since I've been here). It sucks and they take advantage of their employees. The job stress is high because of the lack of communication and constant reminders of metrics that you can never meet because your manager, and yes, you get days off and great benefits but at the cost of constantly being stressed? No thanks.
