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      Glassdoor

      Part of Indeed

      Engaged Employer

      Glassdoor reviews

      3.8

      66% would recommend to a friend

      (1,112 total reviews)
      avatar

      Owen Humphries

      84% approve of CEO

      38% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Work/Life balance

      4.1

      Culture & values

      4.1

      Compensation and benefits

      3.6

      Career opportunities

      3.5

      Senior management

      Glassdoor has an employee rating of 3.8 out of 5 stars, based on 1,112 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glassdoor employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      4.0
      Apr 11, 2023

      Great Place to Work

      Enterprise customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Glassdoor is the best company I've ever been employed with and I hope to have a long career here. Some of my favorite pros are as follows: 1. Benefits: * This is inclusive of PTO, Maternity Leave, Transparency, Remote Work flexibility, etc. I honestly feel like we have some of the best benefits in the market right now and I am extremely happy to have them. 2. People: * They people who work at Glassdoor are quite literally some of the best people out there. I enjoy everyone I come in contact with and love what we each bring to the table. Management is also some of the best. My managers have helped my elevate my career, are very people oriented, and words can describe how happy I am to work with each of the leaders I've come in contact with. 3. Culture: * Glassdoor puts in the effort each and every day to make sure that every one feels that they belong. The effort is what truly makes a difference in having one of the best company cultures.

      Cons

      While Glassdoor is one of the best company's in my opinion, there are areas of improvement. 1. Career Track: *We do have a fantastic structure to help you understand what tools/skills are needed to get to the next level in your individual contributor role - which is fantastic. However, there isn't a clear track to move from IC to Management. For those of us that want to move into a leadership position it would be helpful to have something is place to guide us in that direction. Otherwise, how are we supposed to gain the skills needed for the position? 2. Pay: * While we do have a decent pay range, and a transparency chart to help us understand what to expect in each role, the compa-ratio structure is confusing and honestly a way I believe to keep you from earning more. I'd like to understand this better, to know how I can elevate my pay within my pay range. Other companies do have a higher pay in tech as well, so understanding this will help with retention in the future. 3. Transparency: * Our leadership does a great job and trying to keep all employees up to date with what is going on with the company. However, we were all aware of the economic state for some time now, and while measures were taken to prevent a layoff, it still felt as if that came out of no where. We were constantly given the news "it's the last resort", but can you let us know when we are about to reach that last resort? Otherwise you keep saying it for months and months and months and nothing happens, we feel as though it's still in "talks" but not happening. If we're going to be transparent, let's be fully transparent. 4. Indeed/GTM Partnerships * Working in GTM we work closely with Indeed, however, it feels like they have ALL of the control. While it's difficult enough as a CSM working with Sales Reps and getting them to understand we are NOT their assistants, now we have to fight harder to do our job because Indeed thinks we're their assistants as well. It tiring, and frustrating, and we feel like we get stepped on and looked over all the time so that Indeed and Sales can hit their numbers and our metrics don't matter. I'd like to have the space to have the relationship with my clients and really provide them with ROI, but it's a constant power struggle. We need to see BOTH Glassdoor and Indeed leadership come together on the same page.

      avatar
      Glassdoor Response
      3y
      Thanks for taking the time to write such a thoughtful and comprehensive review of your experience working here at Glassdoor. Authentic insights like this with both pros and cons help job seekers understand what it’s truly like to work at a company. I agree that our benefits, good people and culture, make our company a great place to work and appreciate you acknowledging the work we’ve done to live up to our values. I also appreciate your feedback on the areas for improvement. It is critical that leadership clearly communicates job level expectations, especially when moving into management positions, and we will continue to ensure these conversations take place. I agree we have an opportunity to ensure employees fully understand our compensation philosophy and this is something I’m focused on. I also know our compensation team would be happy to connect with you directly to answer any specific questions. Operating transparently isn’t always easy, but it’s fundamental for us to do as we advocate for transparency in every workplace, not just our own. I’m sorry to hear you felt we could have done better with the recent layoffs and it’s important to me that we continue to provide timely and transparent updates on our business. Lastly, I hear your feedback and frustration in working with Indeed. There seems to be some common themes and leadership at both companies are continuing to explore how we can improve our partnership to ensure that everyone’s needs and priorities are aligned. I really value your dedication to your role and desire to have a long career here at Glassdoor. We want you to have the support and resources you need to succeed, so thank you again for sharing this thoughtful feedback. -Christian Sutherland-Wong, CEO
      5.0
      Nov 9, 2022

      Best place I've ever worked!

      Lead product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Glassdoor is my favorite company I've ever worked at. The company has done a great job of hiring people who are genuine, smart, hard-working, and passionate about the mission. You really get the sense that leadership cares about you & your wellbeing. I've felt very supported from a career development and mentorship perspective as well. Some highlights of working here: - Amazing work-life balance - Kind & fun coworkers - Work-from-anywhere policy (+ nice offices in SF & Chicago for those who want to be hybrid) - Benefits are solid! Great health insurance options, 5 month parental leave, plus some fertility & therapy-related benefits - People are largely bought into the vision I think it's a great place to build your career as a PM!

      Cons

      - Compensation could be better (compared to big tech) - Would be nice to have a larger 401k match - Many tech companies offer a paid sabbatical for those who have been at the company for 3+ years. Would be nice if Glassdoor offered something similar!

      avatar
      Glassdoor Response
      3y
      Thank you for taking the time to leave your review. Your feedback means a lot to me because we work really hard to hire the right people and create the culture that you described so well!!! I continue to be inspired by the people I get to work with everyday. Also, we are constantly looking at our total compensation and benefits package and will take your feedback into consideration. I'm happy that you are here! - Andy Chen, Chief Product Officer
      5.0
      Jan 7, 2022

      Glassdoor Walks the Walk

      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Glassdoor creates a positive environment for employees to learn and grow. From leaders to individual contributors, everyone at this organization contributes to a culture of positivity, moral fiber, and transparency. I've never seen an organization more committed to maintaining its values and constantly challenging the status quo in pursuit of improvement. Leadership is very receptive to feedback and criticism and is constantly attempting to better the workplace for employees and improve the value delivered to customers. Not only does Glassdoor's leadership pursue radical goals around transparency within the products they build, but also the Company holds itself accountable to those goals within the inner workings of the organization and its internal communication.

      Cons

      At any organization, there is always room for improvement. At Glassdoor, I find that the biggest challenge is breaking the historical organizational mold to adapt to the new demands of a growing business. I often believe that while the organization is succeeding, the internal departmental structure is a step behind the needs of the business. In many cases Glassdoor's team structure lags behind industry competitors in terms of investing in business intelligence and data analytics resources. It seems that the Company needs to shed some of the start-up level infrastructure mentalities and transform its internal data and insights model into a more mature organization. I feel that teams often have to remain scrappy to aggregate and analyze data in order to make informed decisions when there are tried and true tools and corporate structures that work well to solve these types of problems.

      avatar
      Glassdoor Response
      4y
      Thank you for this thoughtful feedback - I love the headline for this post, and might steal your line! Our mission is 'to help people everywhere find a job and a company they love', and that starts with our own employees. Your experience directly reflects our four core values - Transparency, GRIT, Innovation, and Good People - I'm so happy that you are on the team to help us continue to bring these to life. I agree wholeheartedly that we need to continue to adapt and respond to the changing demands of our business - especially as we pursue aggressive growth goals - and data is one of our most important enablers. In my time at Glassdoor, I've seen intentional efforts focused on improving data governance and infrastructure, but also acknowledge that we have more work to truly democratize data access. This is a huge focus for us moving forward and, as you've noted, we are always eager to hear feedback on where we can improve. Please reach out to Data@glassdoor.com with examples of where you / your team would benefit from more seamless access. Excited to have you on board for our growth journey ahead - it's going to be a fun one. Jon Hammer, VP Business Operations
      Viewing 322 - 324 of 1,112 Reviews
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      ReviewsGlassdoor reviews

      Glassdoor has 1,268 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.