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      Glassdoor

      Part of Indeed

      Engaged Employer

      Glassdoor reviews

      3.9

      66% would recommend to a friend

      (1,113 total reviews)
      avatar

      Owen Humphries

      84% approve of CEO

      38% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Work/Life balance

      4.1

      Culture & values

      4.1

      Compensation and benefits

      3.6

      Career opportunities

      3.5

      Senior management

      Glassdoor has an employee rating of 3.9 out of 5 stars, based on 1,113 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glassdoor employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      1.0
      Apr 7, 2016

      Value your people, don't knock them down.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      You'll never find a more passionate group of people about the product than right here. People want to work here because they believe in what we do and how we're helping others. This is why most of us take the job here, high or low salary.

      Cons

      Someone else said this perfectly: I feel like Glassdoor broke up with me. There are a LOT of us who were hired with a promise of certain benefits, work style, and career development. But they have recently just decided to change all this and force employees to go from exempt to non-exempt - even people who have been here for years - based on their job title/status and strip them away of their benefits. Our so called "unlimited" PTO is now restricted to 15 days and to make that worse, we're now only starting with 7 days. What if we didn't take much vacation over the years? But it goes beyond PTO. The majority of us that took the offers took it with everything it has to offer, including the ability to give it our all. That means loving the hours we work outside of the office, no matter how long it is, because we love what we do and we want to contribute all that we got. But now, with a strict 40 hour week (and some departments aren't even granting OT because of budget reasons), how are we supposed to do this? Some of us have huge projects, deals, clients that we want to take full responsibility for...but now we can't. We have to pass it on to other "exempt" employees. Like someone else said, this feels like we've just got grounded and belittled. How are we supposed to feel that we're valued? People are ACTUALLY saying that they're exempt because their job is more valued, or fancier. This is wrong and this is not the culture we, or I, signed up for. We all love what we do, no matter what level we are. I want to love coming into work, knowing that I'm bringing the same amount of value as everyone else. If I don't feel that way, that's wrong.

      avatar
      Glassdoor Response
      10y
      First, I want you to know that I do value the contributions of each and every person at Glassdoor. And I want you to love your job. And I want you to love working at Glassdoor. Moving some employees from exempt status to non-exempt status is not about the importance of the role, but about the responsiblities of the job. If people are saying otherwise, they are just wrong. In addition to your eligible PTO days, Glassdoor offers 10 paid holidays and 3 paid volunteer days off, for a total of 28 paid days or about 6 weeks of paid time off. Beyond that, we encourage you to take all of this paid time off to recharge. I understand you are frustrated, and I am sorry for that. The reality is that the transition from a start-up where everyone knows each other to a global enduring company is not an easy one. It requires change, growth and commitment at every level of the organization. It won't be easy, but we're in it together.
      2.0
      Feb 22, 2016

      We love Glassdoor but need some more love back!

      Enterprise account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing company and great value add to the recruitment industry. We get to help people find jobs they love and it's a great message! CEO is a great guy, really down to earth and passionate about our vision Great people and coworkers. I've made lifelong friends in a short amount of time

      Cons

      1- New comp plan: I'm being told that I need to sell more, while getting less commission. So I basically have to work harder and get paid the same or less (VERY likely we will make less as the goals are lofty). We are regressing, not progressing. This is drastic even by industry standards The mid-level managers are going to bat for us and trying to make things fair and keep us happy. But we have no insight into these things and it's hard for us to keep believing that the team has their best interest out for us. Is there a way to make us more involved in these conversations so we aren't blindsided? When I'm told as an employee that I don't deserve an increase in pay because of a stellar performance last year and it's going to be harder for me to make the same amount of money. Soul crushing...you just took away all my sales mojo :( 2. Unable to make decisions in a reasonable time: Pricing needs fixing ASAP. I understand we are reviewing but this is urgent and has been going on since last year. There are so many layers of approvals that it's hurting us on the front lines. This also goes for territory shifts and changes. I can't tell you the number of times I've heard "we are doing scoring" What is the scoring? Can we see it? Everything is in a black box and we only hear about it on Friday afternoons (seriously, every comp plan, quota, territory email). There is going to be fallout, don't be afraid to address it 3. Sales Ops: They rule the roost and management has no authority over them whatsoever (seems that way). Aren't the sales team their internal customer? I'm not saying we need world class service, but clear communication, email responses, quotes that work and don't change things without telling us would be nice. Honestly, I'd rather deal with my cable company

      avatar
      Glassdoor Response
      10y
      I know it's hard to adjust to new structures. Especially when they keep changing. We are sorting through the plans and our processes and we are taking the feedback to heart. Yes, decisions should be made in reasonable time. Yes, your comp plans should fair and modeled to reward great work! Yes, you should feel informed and yes, we are fixing this all ASAP. I am working with the team to ensure we have the right plans and processes in place.
      1.0
      Sep 10, 2020

      No Transparency

      Customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits and a nice office space.

      Cons

      Leadership is horrendous and no one seemed to know what was going on and where the direction the company was heading. For a company that prides themselves on transparency, Glassdoor handled mass layoffs extremely poorly. Glassdoor also lacks communication across teams and in general teams did not work together cohesively. Just a few weeks before laying off around 300 people in May, Glassdoor wasted everyones time by moving forward with an annual sales kick off meeting called SKO in which they reassured employees their positions are safe during the hardships of COVID-19. Glassdoor is a lackluster company and ultimately felt like a sinking ship. Don't waste your time applying to this company- there are much better companies out there that actually value their employees.

      avatar
      Glassdoor Response
      5y
      Dear CS Alum, I’m sorry that you were personally impacted by the company layoffs from earlier this year - it was difficult and upsetting to say goodbye to many good people from Customer Success (and more broadly in the company) linked to the impact of COVID-19. I know that the announcement of layoffs came as a surprise to many people and I agree that as a leadership team, we could have been clearer at communicating the acute impact COVID was having on global hiring and the resulting risks for our business. The engagement of our teams and your experience at work is a priority for me. I read each response to our quarterly engagement surveys, respond personally to each Glassdoor review and our leaders carry quarterly goals for implementing plans designed to improve the experience of their teams. There’s no doubt there are a number of areas where we can improve, but I am committed to understanding the issues and making the changes that take us in the right direction. I appreciate you taking the time to share your perspective on this. - Chris, VP Customer Success
      Viewing 61 - 63 of 1,113 Reviews
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      Glassdoor has 1,269 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.