Glassdoor reviews

3.9

66% would recommend to a friend

(1,113 total reviews)
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Owen Humphries

84% approve of CEO

38% positive business outlook

Glassdoor has an employee rating of 3.9 out of 5 stars, based on 1,113 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glassdoor employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.7 stars).

Reviews by job title

1K reviews
2.0
Jul 24, 2017
Recommend
CEO approval
Business Outlook

Pros

Nice people Some free snacks/drinks lunch 3x week via Seamless

Cons

When I first started at Glassdoor, they sold the dream, and I will admit it was fun at first. Comp has changed significantly as we all know we are underpaid (according to our own tool) and no one is happy anymore. Our comp plan was supposedly changed for the better, but everyone is making less now on this current plan and people are starting to look elsewhere- like competitors where pay is much higher. For the type of industry we are in and what we preach to the companies we work with, the company culture is no where near where it should be. The offices are super cliquey and both offices are boring (if you're looking for a fun modern-day office vibe, look elsewhere.) Chicago is moving to a new one, however it's in a horrible location (nothing nearby) and not so great area. We also have no work from home freedom, which most in this type of role would have. Asking managers for a day off or work from home day is stressful and never seems to be accommodating, but when a manger needs a day off or to work from home- no questions asked.

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Glassdoor Response
8y
Thanks for sharing your feedback, I’m sorry to hear your frustrations and I hope you know that we are listening, and we hear you. The new Chicago office will be a chance for us to hit refresh and make sure everyone has what they need to be successful both in and outside the office. Some sales roles offer work from home privileges and others don't, it's a decision we've made as a leadership team based on our experiences. I aspire to have our team feel that they’re paid fairly and supported by their managers. If you’d ever like to chat about these concerns, I’d welcome the conversation.
3.0
Apr 6, 2017
Recommend
CEO approval
Business Outlook

Pros

- Glassdoor is a good place to work. They have their issues but the important thing is the senior leadership (CEO) is very open and willing to change the direction of the product/company if it comes to that. Robert's office is always open and you can ask him questions (anonymously, if you prefer) during company huddles. - Nothing is set on stone - things could change. Glassdoor as a company improves upon their product tremendously. They run A/B tests and are willing to pivot their product direction if necessary. I believe that's very important for a growing company to succeed. - Coworkers. They are all amazing bunch of people. I have made some good friends while working there. - Company offers tons of perks - gym with shower, lunch, snacks, $50 mobile phone bill credit, game room, free or close to free health insurance etc. - Dog friendly.

Cons

- When I first joined Glassdoor it was the best company I ever worked for. The team was small and we were moving fast but without compromising in quality (i.e by shifting the deadline by a day or two if the product wasn't quite ready). As the company grew, stories became open ended and deadlines became almost impossible to shift which forced us to compromise in quality. There were at least three instances I could recall in the past year where we were given a hard deadline but without ironing out the details of the story or having final designs. In all three of those cases, we either didn't end up using that product or shifted the deadline so we could roll it out all together with rest of the teams. - Most of us are underpaid. This became clear when we launched Know Your Worth Tool. A former colleague of mine who left Glassdoor had told me about the 30% salary increase he/she got at their new place. - My new manager was micromanaging the team. He/she always wanted to know what we were working on (even though he/she was there for the daily standup). My manager would listen in to our conversation with fellow colleagues and provide unsolicited opinion.

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Glassdoor Response
9y
I’m glad to hear that Glassdoor was a fit for you for so long and we’re sorry to see you go. I take your feedback quite seriously and assure you we care deeply about our employees, current, former and future. I’d love to hear more about your departure experience and see what we can improve in our process. Please feel free to reach out to me directly. Feedback like yours helps keep us accountable, so thank you.
3.0
Oct 14, 2015
Recommend
CEO approval
Business Outlook

Pros

Glassdoor is a great company. I enjoy working with my peers and really like our CEO. The mission of the company is unique and I believe in it. Unlimited vacation and opportunities to work from home make it easy to want to put my all into the job.

Cons

The problem I have with working here on the product team is how the product team is run. It is still run like we are a small startup. I am micromanaged and this makes it almost impossible to contribute my own ideas and solutions. There is a need to better build and mentor individuals. I am most commonly told what to do and when I try to bring my own approach I am shut down and made to feel stupid. I am rarely provided direction or constructive criticism for how to improve my ideas. It is mostly about how I need to do a better job of making sure other's ideas and solutions are implemented. Ego often gets in the way of real collaboration and partnership. I want to stay at Glassdoor because I think this is a great company, but I don't know how much longer I can work in this environment. I was hired into the company under the impression that I would be able to contribute significantly to the product and grow my career. As it stands currently, I am not growing and it is incredibly difficult to contribute and feel good about the work I am doing. It's unfortunate that the product team runs like this and it is actually contrary to the culture that the company professes to engender. Think twice about joining the product team unless you like being told what to do and how to do it. If you value your experience and expertise as a product person, there are many other companies in the Bay Area that know how to treat their employees like professional adults.

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Glassdoor Response
10y
Thank you for your feedback. As you know, our product organization has scaled dramatically in the last several years, and I acknowledge that we have work to do here, particularly on some teams. We announced recently the search for a CPO / Chief Product Officer, and creating more empowered, more aligned teams will be her or his top job. That said, we have amazing talent in our product organization, and I am blown away by the creativity, passion, and drive that exists on this team. I'd really appreciate it if you could confidentially share more details about your experience with me first-hand. As CEO, this is precisely the kind of feedback that I need as I craft our organization for scale. Feel free to email me, or setup time to meet me. Thank you - robert
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Glassdoor has 1,269 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.