Glassdoor reviews

3.8

66% would recommend to a friend

(1,112 total reviews)
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Owen Humphries

84% approve of CEO

38% positive business outlook

Glassdoor has an employee rating of 3.8 out of 5 stars, based on 1,112 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glassdoor employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.7 stars).

Reviews by job title

1K reviews
3.0
Jun 5, 2020

just another dysfunctional tech company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Everything in this review, except comments about the recent layoffs and the long term incentive plan, should be considered independently of the effects of coronavirus on the business. My Glassdoor colleagues are kind, and don’t hesitate to help each other when put in a position to do so. The compensation is probably slightly above what would be expected at a company of similar size and industry. The work life balance is excellent, and always has been. The sum total of the work we do is ultimately positive, insofar as we help people find jobs. It’s way better than working at some pathological social media outfit, or selling cheap trash no one needs.

Cons

The first major con should be roundly apparent from reading positive reviews. “No Cons!!” Believe me, there are Cons. We have hemorrhaged talent in the last two years (I will float some ideas why a bit why lower down), and responded with questionable hiring decisions. While there are few, if any, hard-charging bullies and alpha-types at Glassdoor, there are many obsequious and uninquisitive employees. The long term incentive plan (“LTIP”) is probably broken. Coronavirus has exposed how the incentive scheme as structurally uncredible. Personal performance is uncoupled from our business performance. That's how it's supposed to work, perhaps. But even aside from coronavirus, the LTIP is confusing and probably broken, with lower grants occurring after higher performance ratings, ostensibly due to some sort of adjusted coefficient nested into the grant calculus. My manager was not able to explain the LTIP to me during my performance review. I felt bad for her. I was in a meeting a few weeks ago, part of which my husband overheard. He later told me, “I think I know what mansplaining is now…” I laughed. It’s true. Meetings often do sound like a fact auction, with enthusiastic participation by men talking over each other. Speaking of meetings, there are too many of them. Rare is the meeting with any kind of agenda or plan. It happened once a while ago; I remember that meeting. Meetings are constantly called, often ad hoc, and sometimes after work has been completed, because those involved have to figure out what was done and why. Often we will reprise a meeting the next day because the previous meeting solved nothing. It’s a negative feedback loop. It’s not clear what Product is doing or is supposed to be doing; they come across as some kind of wannabe C-suite. The decisions about what Glassdoor's products look like and feel like seem to grow out of wishful thinking, or caricatures of job seekers that don't generalize. My manager told me in my last performance review that the reason I was not promoted was “politics.” When I asked her what I could have done to earn a promotion (or just a high rating), she mumbled something about visibility. That was disappointing.

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Glassdoor Response
5y
We want to extend our deepest appreciation for taking the time to share your feedback. It's encouraging to read that your experiences with fellow Glassdoorians was positive and memorable. We feel fortunate that our people conduct themselves as a phenomenal representation of our company values, and we're proud to watch what they accomplish together for job seekers around the world. No doubt, the COVID-19 pandemic has made a profound impact on businesses and on Glassdoor. Saying goodbye to so many colleagues and friends was an enormously difficult decision. Recently, we rolled out several new initiatives surrounding our pursuit for radical transparency in the workplace. Among them is a pledge for greater Pay Transparency for Glassdoor employees. We’ve made the choice to publicly release our compensation philosophy, and later we will be sharing our pay bands for roles across Glassdoor. As these efforts march forward, we will also be keeping these and our other programs and policies in mind as we look to ensure an eqitable workplace for all. Your feedback regarding how we can strive to better allocate our time during the work day (you cited initiatives such as No Meeting Wednesdays) are the first steps of an ongoing journey, especially as we've responded to communicating with one another remotely. To gather additional feedback about these changing needs, we've sent out Pulse surveys specific to working from home, and also given additional flexibility to our employees who are juggling their work responsibilities with parenting. Thank you for your feedback, and we hope to build on the areas of improvement you shared.
4.0
Mar 25, 2020

Putting Employees First

Recommend
CEO approval
Business Outlook

Pros

Glassdoor was one of the first companies to transition their employees to work from home once news began to pop up about COVID-19. It was been amazing to see how dedicated this company has been to keeping us safe and healthy. They have provided vast resources to make sure that our transition to home is as smooth as possible. Early this year, areas of the company were changed from unlimited PTO to 15 days. The CS leadership heard our feedback and fought to ensure unlimited PTO was put back in place. This is immensely comforting to know that we have flexibility if us or a loved one falls ill. Over the past month especially, I have seen our leadership listen and make decisions that are in our best interest and I have seen my peers come together in the face of a lot of challenges. This is the company that I fell in love with and I am proud to be part of this.

Cons

A month ago I would have said to listen to your employees feedback and take action accordingly but I can now say that Glassdoor is doing this and is a strong example of how a company should respond during difficult times.

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Glassdoor Response
6y
Dear Glassdoor CSM Thank you for taking the time to share your experience. It is good to know that you have felt supported during these difficult times. The impact of Covid-19 on our business - and many others around the world - has been extraordinary. Since you left this review we have faced the very difficult decision of reducing the size of our team. We have said goodbye to many teammates, collaborators and friends. As we gather ourselves from this disappointment and look to rebuild, we all have a role to play in finding the way forward and it begins by supporting one another. We're in this together. Chris, VP Customer Success
5.0
Mar 4, 2020

Just feels like home

Recommend
CEO approval
Business Outlook

Pros

-Refreshing to know that a company really really cares about it's people -Amazing mission -Amazing VALUES - GRIT, Transparency, Innovation, and Good People (aka eggs) -Just a great group of employees who work here (no jerks allowed, no big egos) -Feels like we are on the right track, although we've taken some turns -Offices and amenities are spectacular, especially Chicago -I love that we are always iterating and listening to feedback -the health care plans - they are good. SO great to have an amazing health and benefits packages which is not something you appreciate until you need it! -good leaders and good support throughout the org -feels like I can bring my TRUE self to work

Cons

-we've taken a few wrong turns on occasion and invested in areas that could have been better spent elsewhere, I think you can only see and know what's right in front of you though. If only we all had a crystal ball. -we've made a few mistakes in the past on territories, alignment, and roles and hopefully fixed them -all of our roles and jobs are NOT easy! It's always a challenge and often new challenges everyday -agility is something we could really work on, how to move fast - I think we are getting better

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Glassdoor Response
5y
Thanks for your thorough review, and leaving such valuable feedback to make us better. Our people truly are the “special sauce” at Glassdoor, and we’re proud of the amount of humility and collaborative nature that spans across our entire staff. By narrowing our focus in 2020 to become the worldwide leader in employer branding and insights, we hope to maximize the impact that each of our employees can have, and spend less time spread thin across multiple areas, and more time being subject matter experts in one singular area. We remain committed to supporting our employees first and continuing this meaningful journey together!
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Glassdoor has 1,268 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.