IBM Client Service Representative reviews

4.7

95% would recommend to a friend

(26 total reviews)
avatar

Arvind Krishna

93% approve of CEO

59% positive business outlook

Service Client Representative employees have rated IBM with 4.7 out of 5 stars, based on 26 company reviews on Glassdoor. This indicates that most Service Client Representative professionals have an excellent working experience there. IBM is rated 22% above average by Service Client Representative professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

26 reviews
1.0
Mar 29, 2019
Recommend
CEO approval
Business Outlook

Pros

The products and services are superb. The co-workers are all wonderful, smart people. The benefits are quite good too.

Cons

If you're over 40, your days are numbered. Mass layoffs every 90 days, mostly targeting anyone over 40 who they will throw out the door with only one month of severance pay regardless of tenure. You have to be employed on December 15th in order to get your 401k company match. This is a toxic environment. Upper management is only focused on feathering their own nest. You've been warned about IBM. If you get whacked its your own fault.

3.0
Jun 14, 2018

IBM Sales

Recommend
CEO approval
Business Outlook

Pros

- IBM gives mobile employees incredible freedom to work from home or from an IBM office - IBM generally pays fairly well, but most IBMers are on a leveraged sales quota plan that can vary widely depending on sales success. - If you enjoy travel, IBM offers plenty of opportunity to travel. - IBM provides employees with many options for devices: Apple products - including MacBooks, iPhones & iPads; Lenovo laptops, and B.Y.O.D. options for phone. - IBM places a high value on mentoring; there are opportunities to get involved with formal mentor programs and IBMers tend to be very open to "unofficial" mentoring relationships for those seeking advice/guidance in their career

Cons

- IBM is a highly sales-driven organization and pressure from the top-down has created an ultra-competitive environment that sometimes feels like "everyone for themselves." - Job security isn't super strong: Re-organizations and realignments are commonplace and "resource actions" (aka - down sizing) are not uncommon either. - IBM talks a lot about "career mobility," but doesn't always "practice what they preach."

1.0
Nov 28, 2017
Recommend
CEO approval
Business Outlook

Pros

The people are wonderful, bright and professional. First Line Managers in my experience are superb.

Cons

Quarterly layoffs since IBM hasn't hit Wall Street earnings for 22 straight quarters. There is no job security here. Quotas have been set so high the sales force isn't earning any commissions in comparison to past years; this is a way of cost savings. IBM is a depressing place to work when you know regardless of your effort they will blow you out eventually. IBM no longer hires seasoned professionals - they only hire young people under 30, again as a way of cost savings via salary. In GTS if you close a deal it has to go to a War Room internally to see if they have the internal resources to execute. Nobody is happy here. Ginni the CEO is the worst and high level management simply doesn't care - they just protect their piece of the pie while the ongoing layoffs continue.

Viewing 19 - 21 of 26 Reviews

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