IBM System Service Representative reviews

4.1

73% would recommend to a friend

(249 total reviews)
avatar

Arvind Krishna

84% approve of CEO

86% positive business outlook

System Service Representative employees have rated IBM with 4.1 out of 5 stars, based on 249 company reviews on Glassdoor. This indicates that most System Service Representative professionals have an excellent working experience there. IBM is rated in line with the average (within 1 standard deviation) by System Service Representative professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

249 reviews
5.0
Mar 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company for learning and career growth, especially for freshers and early-career professionals. Strong brand value, diverse projects, and opportunities to work with global teams. Work culture is generally professional and inclusive. Good exposure to new technologies depending on the project.

Cons

Salary growth can be slow compared to market standards. Internal processes can be bureaucratic and time-consuming. Work-life balance depends heavily on the project and manager. Limited flexibility in role changes sometimes.

3.0
Feb 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Learn a lot about IT principles and change control

Cons

Tedious work and it required on-call

Viewing 4 - 6 of 249 Reviews

Glassdoor has 131,759 IBM reviews submitted anonymously by IBM employees. Read employee reviews and ratings on Glassdoor to decide if IBM is right for you.