Is IBM a good company to work for as a System Service Representative?

System Service Representative professionals working at IBM have rated their employer with 4.1 out of 5 stars in 249 Glassdoor reviews. This is a higher than average score with the overall rating of IBM employees being 3.9 out of 5 stars. Search open System Service Representative Jobs at IBM now and start preparing for your job interview by browsing frequently asked System Service Representative interview questions at IBM .

Does IBM pay System Service Representative employees well?

System Service Representative professionals rate their compensation and benefits at IBM with 3.4 out of 5 stars based on 249 anonymously submitted employee reviews. This is 5.7% worse than the company average rating for salary and benefits. Find out more about System Service Representative salaries at IBM.

What are the top reviewed jobs at IBM?

Software Engineer (4347) , Applications Developer (2909) , Software Developer (2421) , Project Manager (2323) , Senior Software Engineer (2036) , Senior Consultant (1846) , Consultant (1844) , IT Specialist (1112) , Application Developer (1105) , Associate Systems Engineer (1030) , Business Analyst (1025) , Systems Engineer (871) , Manager (850) , Managing Consultant (847) , Intern (824)

What are the pros of working at IBM according to real employee reviews?

"Good work life balance and good to be able to work from home although that’s often at the discretion of your manager" ((in 11036 reviews)); "The people are great and the Extreme Blue program was excellent for learning principles of product design." ((in 4993 reviews)); "Flexible timings and work from home option(i gotta laptop thats why i enjoy this privilege)" ((in 4373 reviews)); "1. Extremely good work culture 2. Packages are good 3. Direct contact to senior level employees" ((in 3387 reviews)); "Good benefits; IBM prides itself on being a leader in Healthcare Benefits and incentives for healthy living." ((in 3339 reviews))

What are the cons of working at IBM according to real employee reviews?

"Low salary and the increment was less than 2% even top performer unless you got band promotion" ((in 5445 reviews)); "• Hard to get a promotion unless you have a good manager that is respected and fights for you" ((in 2166 reviews)); "The pay is low and not much hope it will get better even through hard work and delivering results" ((in 2000 reviews)); "No Salary hike.No On site opportunity.Very few are lucky getting visas and traveled to on" ((in 1746 reviews)); "Poor leadership: One senior exec's ego is much larger than his brain; no longer values employees." ((in 624 reviews))

IBM System Service Representative reviews

4.1

73% would recommend to a friend

(249 total reviews)

Arvind Krishna

84% approve of CEO

86% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (249 reviews)

Ratings by demographic groups

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System Service Representative employees have rated IBM with 4.1 out of 5 stars, based on 249 company reviews on Glassdoor. This indicates that most System Service Representative professionals have an excellent working experience there. IBM is rated in line with the average (within 1 standard deviation) by System Service Representative professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

249 reviews

4.0

Jul 30, 2015

System Service Representative

Systems service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible time, work from home, keep you busy, good company for starter, stable

Cons

Cost control, don't care about employees, pressure, sometimes too busy, need to work overtime, salary is below average

2.0

Feb 24, 2015

Looking over shoulder

Systems service representative

Recommend

CEO approval

Business Outlook

Pros

Working behind a well known company. Lots of training available. All jib related certifications are paid for. Many employees have been with the company for a long time. They have lots of experience to share.

Cons

Having survived the last round of layoffs, I've come to find out that no job at IBM is safe. The company is not employee focused anymore. It's more about cuting costs (i.e. employees) if shares are down. Being a newer guy with the company has felt like I have a target on my back because older guys think I was hired to replace them.

1.0

Jan 30, 2015

Company continues to use employees as an excuse for executive mistakes.

Systems service representative

Recommend

CEO approval

Business Outlook

Pros

Enjoy working with our customers. Challenging work.

Cons

Executive management takes benefits and jobs away due to their failures. Benefits promised have been taken away. Workers are rated lower than they should be to push them out. Work constantly moved from high cost countries to lower cost countries. No continuity for customers.

Viewing 235 - 237 of 249 Reviews

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System Service Representative

Looking over shoulder

Company continues to use employees as an excuse for executive mistakes.

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