-Lack of direction and communication from C-levels, often the day-to-day feels leaderless where decision making and delegation is lacking.
-Not enough support from middle management, this may be due to too few managers for teams, as past managers/leads who left have not has their roles filled and instead teams combined under existing managers
-Poor development, issues affecting existing clients remain unaddressed with a focus on new acquisitions instead
-The Lightspeed ecosystem has become very complicated, support agents are expected to have an extensive familiarity with a large array of functions, systems, integrations, and platforms, these expectations often border on unreasonable
-Turnover has been an issue among key teams
-Very little opportunity for career growth - this may be a decent first job but move on quickly if you are looking to move in your career
-Poor training, after a short training period, the attitude is "sink or swim" but few will notice if you are sinking
-Everyone appears to be overworked and the company line in recent years has been "do more with less"
-Over time, the perks for employees have diminished while the workload and stressload has dramatically increased