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      Marshalls

      Engaged Employer

      Marshalls reviews

      3.4

      57% would recommend to a friend

      (7,630 total reviews)
      avatar

      Ernie Herrman

      55% approve of CEO

      47% positive business outlook

      Ratings by demographic groups

      Marshalls has an employee rating of 3.4 out of 5 stars, based on 7,630 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marshalls employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

      Reviews by job title

      8K reviews
      3.0
      Sep 19, 2014

      Great company, but...

      Operations assistant store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Competitive salary, full benefits program

      Cons

      Beyond the initial 5 week training, few opportunities exist for further formal training, unless at SM level. Standard requests met with: Look it up in E-Library. There are few opportunities to participate in or provide input to merchandising or operational decisions. It's the Marshalls Way: deliver the programs, and everything is a program. At Leadership Conference this year, managers told: If we wanted you to think, we'd pay you more! There is NO passion for the merchandise. Store is open floor plan. Often missing basics and trends...'that's just off price retail'. Payroll inadequate to fully staff floor and programs. Programs devour most of the payroll. Service level...Store environment...Not priority. Get it in...Get it out...Ring it up... Serious disconnect between senior leadership and store level. Carol...Ernie...Amy! Get out of your offices! Talk to your people! Find out what's really happening in your stores!!! Unfiltered by district managers, regional managers, zone managers!

      2.0
      Apr 10, 2009

      If you enjoy working hard for pennies, then this is the job for you!

      Merchandise coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you want to gain knowledge on how retail is operated, this would be a good job to dive into. Since Marshalls are big stores, you can gain a broad knowledge of each department and how to do things in all areas of retail. Being at a job that has high inventory is great becasue the hands on experience is great..from processing things, to knowing how the fitting room works and the registers, to seeing things come in the back stock area, to the floor, and much in between is great if you want to work your way up the retail scale.

      Cons

      Where can I start..Marshalls is a off price retailer, so the clothes are cheaper in price, and 1 to 2 seasons off from desgners..maybe more. The stores are big, so there is alot of inventory, leading to alot that can be messed up by customers, hence, alot for you as an employee to clean up! People dont care, is what I noticed, I dont know if its because its a lower end store or what, but people try on shoes, leave then in the middle of the isle, with the box and stuffings all out. One shoe is at the front of the store, and another at the end. Pocketbooks are a mess...putting them in color order is great, until people take a white bag, and just drop it in with the blues. People have left clothes in the oddest places, when they realize at the last minute they dont want them any more. Its a pain when you hear customers say "oh she will clean up after me because she works here." Its hard, to clean then straighten up, and someone come behind you and mess up again, I know this is the life in retail, but wow, never saw it this bad!

      2.0
      Oct 8, 2009

      If you have no other options

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      I learned all aspects of the store, cashiering, customer service, layaway, recovery, jewelry and dressing room. I would call this a boot camp for retail.

      Cons

      Very low pay and poor work environment. They cut off the air about 30 minutes before the store closes and we usually have to stay another 1-2 hours in the heat. (itâ??s hot in Houston!)

      Viewing 4 - 6 of 7,630 Reviews
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      ReviewsMarshalls reviews

      Glassdoor has 7,845 Marshalls reviews submitted anonymously by Marshalls employees. Read employee reviews and ratings on Glassdoor to decide if Marshalls is right for you.