Qualtrics reviews

Qualtrics is struggling to adapting to life as a publicly-traded company, which often penalizes the customer’s experience and leaves hands tied for client-facing employees. Too often the company is being penny wise and pound foolish. There is a clear disparity that can even often devolve into animosity between Sales and Customer Success, which often comes down to a lack of cohesion between Sales and CS leadership. Moreover, AEs can be some of the most entitled people, period. It can be very frustrating at times as a CS-Rep with the limited sense of empowerment one has. More needs to be done to quantifiably understand what’s most important to existing clients, rather than just trying to get more and more volume to appease shareholders and investors at the next earnings call. Promotion cycle is advertised as “straightforward” when in reality there’s incredibly limited visibility, which comes across as arbitrary and random in nature. Too much red tape to incentivize people to stay put when they’re already being paid sub-market salaries.

Poor senior leadership with lack of transparency and direction, and can come across very tone deaf in communication - people at the top forget to be people leaders, and they also lack subject matter expertise, so not really sure what their value add is. Very hard to get promoted, might as well leave for a different company. Lack of training and focus means you are working with a lot of generalists but when it comes to delivering difficult projects, you can count on failure. Ever changing direction and priority makes it very hard to stay engaged - I don't really know what the company says it does or wants to be anymore. Sells employee experience software but actively ignores and goes against employee sentiment and feedback. Really on a downward trend - product investment is confused and we keep adding new products instead of fixing the old ones that need fixing.