Laid off like garbage. After years of hard work, I was dumped in a 5-minute Zoom call with a low-level HR rep I’d never met, while my manager—someone I reported to for over a year—sat silently with their camera off. No thanks. No recognition. No humanity. Just “you’re done” and a calendar invite that disappeared minutes later.
Managerial negligence. My manager routinely showed up 20 minutes late to 30-minute 1:1s for months, if they even showed up at all. Zero feedback. Zero career coaching. Just a complete lack of respect for my time and growth. Worse, managers will screenshot your Slack messages and use them against you if they don’t like your tone or how you worded something. It’s petty, toxic, and hostile.
Customer Success is a nightmare. I watched 3 different AEs cycle through the same account in a single year, leaving me to rebuild trust with furious clients over and over while leadership shrugged. Constant turnover makes success impossible.
Career death trap. Over 3 years, I got one $500 raise. No promotions. No development. No future. You can break your back here and still be overlooked because promotions are based on favoritism and the Provo LDS boys’ club, not merit.
Insane role creep. You’re expected to handle renewals, implementations, escalations, and churn recovery all at once, with zero tools or training. Leadership changes strategy every other month, and you’re left to clean up the chaos.
A toxic, hollow culture. DEI is a façade, employee feedback is ignored, and HR treats people like spreadsheet line items. They love to talk about “experience management” while failing miserably to create any positive employee experience internally.
Turnover, layoffs, and chaos. Every reorg is worse than the last. Layoffs hit hard, no backfills are made, and the workload doubles. Morale is dead.
