Qualtrics reviews

3.6

60% would recommend to a friend

(2,614 total reviews)
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Jason Maynard

34% approve of CEO

41% positive business outlook

Qualtrics has an employee rating of 3.6 out of 5 stars, based on 2,614 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Qualtrics employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

3K reviews
3.0
Nov 21, 2017

Almost There

Recommend
CEO approval
Business Outlook

Pros

Great Platform Strategy Great Technical Sales Support Great Sector

Cons

Poor Customer Service / Retention Plans Poor Sales Administration Support Insufficient Contract Support (specifically in context of contracts) Misallocation of marketing efforts ... too much razzle, not enough substance.

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Qualtrics Response
8y
We appreciate your feedback. We work hard to make sure that all of our employees and customers have what they need to be successful. We're grateful that last quarter we hit our highest renewal rate in the company's history at a level far above SaaS industry standards. We are always looking to continue to raise the bar and improve in every area of the business.
1.0
Nov 10, 2017
Recommend
CEO approval
Business Outlook

Pros

Lots of free food and free tickets to the Summit concert every year

Cons

I waited over a year to write this review to see if my hatred of Qualtrics died down, it hasn't. I moved from out of state for the job, one of the first people in the sales department to do so, and I regret it. Qualtrics seemed like the perfect company at first. Seemingly fun culture, cool location in the mountains, and a real opportunity to make something of myself with an up and coming tech company. That lasted a few months, I had one of the last glimpses of the company it used to be. As an Account Executive at Qualtrics I was treated like absolute garbage. There is zero training. They mainly hire entry level sales people right out of college with little to no real experience, do not provide those people with training, and expect them to function as experienced enterprise sales reps within a few months. They don't invest in their team and are unrealistic about ramping. The team that I was stuck on was mostly unfriendly and unsupportive. Management ruled through fear, constantly making me feel that I'd be fired at any moment. I also had 12 territory changes in 12 months. As soon as I'd start to develop a territory and make some headway they would take it from me and give it to someone else. I would then get to see someone else close my deals and collect my commission. The one time I brought the problem up to management that person ripped into me and said if I didn't like things I could try my luck somewhere else. Meanwhile I would see people who were part of the "in crowd" be handed deals they didn't actually work to close (because management was compensated when their team members hit quota more than if they closed those deals themselves) and those people were making great money and being promoted, despite not actually working for it. I almost went broke working there. I was depressed and hated going to work every day. I lost all confidence in myself to be a salesperson, in no small part because my management told me I sucked at it. After I was put on a PIP (A "Performance Improvement Plan", which has nothing to do with improving performance) I quit. Im now one of the top reps at my new company and turns out my problems selling at Qualtrics legitimately had nothing to do with me, I've heard the same thing from numerous other friends who have left Qualtrics and gone elsewhere and are thriving. And I hear that frequently because Qualtrics is losing anywhere from 20-50 employees per month. I love my job now and that makes me even more bitter about what Qualtrics put me through. It was unnecessary. I continue to hear about my friends who struggle there, people who are treated poorly and without basic respect on a daily basis, and who were blatantly lied to about the job and their trajectory by the Qualtrics recruiting team. Stay away from this place at all costs.

5.0
Nov 8, 2017

Great Culture, Better People

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people you work with are awesome. They are young, capable, and determined to be good at what they do. Qualtrics is constantly innovating.

Cons

Sometimes it has a bit of a 'bro' culture

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