Qualtrics reviews

3.6

60% would recommend to a friend

(2,605 total reviews)
avatar

Jason Maynard

35% approve of CEO

41% positive business outlook

Qualtrics has an employee rating of 3.6 out of 5 stars, based on 2,605 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Qualtrics employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

3K reviews
1.0
Jul 14, 2016

Work with Customers (non Sales)

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Exciting to work at a place where trajectory is up. Revenue continues to increase at surprising rate. Growth oriented. Open atmosphere. Charismatic CEO.

Cons

Others have mentioned it, I agree: if you're not in Sales, you are 2nd tier employees at Qualtrics. That's tough enough by itself, but realize that Qualtrics is not an employee friendly company. Company would counter that with its benefits package (which is decent), but culture is so much more important. Day to day life is dictated by culture, and Qualtrics culture is not employee friendly. Company is divisive, judgmental and employees are first to blame if something goes wrong. It's hard to be happy and work hard when you feel like you have to constantly watch over your shoulder. Never worked in an environment so implicitly threatening to employees before coming here. One of Qualtrics claims is that employees bet on Qualtrics and Qualtrics bets on them. Never seen something so patently one sided. Qualtrics culture is that you bet on Qualtrics, give your life to Qualtrics, or you're out the door. Would be nice if Qualtrics actually backed up its claim and focused more on employees. This is not a 9-5 job. Technically, it's an 8-5 job, but if you're only here from 8-5 then you are under performing and won't be here long. Promotions are so rare and company constantly hires management from the outside. Again, see point about not being employee friendly. Don't think that you're special and will come in and outperform everyone. These are smart, hard working people and most get passed over for external hires. Because of the above, I know many feel like they are now in a dead end and need to look at other companies to move forward in their career. Wages only increase with promotion. See above on how difficult that is. Lose to inflation, quality of life suffers. Company claims to be transparent, but grievances or complaints will be met with hostility and possibly worse. IPO never seems to happen. It's dangled in front of us as motivation, but seems like it will never come. Managers are extreme micro-managers. Does not feel like the freedom or autonomy we were promised.

1.0
Jul 13, 2016
Recommend
CEO approval
Business Outlook

Pros

-Technology: The technology is pretty cutting edge and at the forefront of feedback collection and marketing research. Research Suite is great, but the other tools (especially SI) needs to be built out and updated. -Co workers (some): Had some really interesting and good colleagues during my time at Qualtrics. -Company parties: Pretty amazing and well organized parties.

Cons

Since day 3 on the job, I hated if for the 20 or so months that I was there. In Opportunity Development, all you do is cold call. Bonuses depend on how many set meetings get accepted by your Account Executive, so some OpDev reps will have AE's who cheat and accept meeting that aren't good or even happened. Those OpDev reps are praised and quotas for everyone are in turn raised. When you become an AE yourself, you will have zip code territories with mostly very small businesses who 1) can’t afford Qualtrics, 2) have no or little need for it, and 3) have no idea how to do research (e.g., it’s an onion farm). It’s extremely hard to sell as a new AE and most fail. There is a huge retention problem regarding AE’s, but the leadership insists that’s it’s not a problem. -Pay: You are grossly underpaid at Qualtrics. Unless you have been in sales for forever and have large accounts, you will not be living large. My family even qualified for food stamps and Medicaid because the pay was so bad. -Leadership: If you are LDS, imagine the worst, most number hungry zone leaders; those are the sales leaders at Qualtrics. Leadership mostly hangs out by themselves and don't do a good job of coaching or assisting people on their teams. Pep talks consist of sports analogies (Michael Jordan missed this many shots and kept going...flu game...etc.) At one point they even motivated us to be "All In" and tried to motive us with the story of how Cortez burned his own ships while committing genocide against the Native Americans. -Bro mentality: Too many bro's and Provo All Stars; showing up to work in flat brim hats and basketball shorts. The CEO also does his best to be a bro. -Transparency: In the interview and recruiting process, they proudly say that all employees are owners and have restricted stock units. In reality, those units aren't worth anything. Only the founders and some top executives have shares that are actually worth anything. If you are looking at Qualtrics, don't even think about the potential stock options, because it's of no value, and definitely not worth taking a 20% pay cut for. The CMO and VP of Engineering all left suddenly while I was there, and we were told bogus reasons explaining why they left. If they really want to be as transparent as they say they are, talk about why the VP of Engineering left in the middle of the biggest product launch in the company’s history. -No internal mobility: Something that was promised during recruiting was the opportunity to join other teams within Qualtrics. This isn’t true. Maybe five years ago, but if you are in sales, you are stuck in sales. No internal mobility at all.

4.0
Jul 6, 2016

Good place to work for a couple of years

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Fairly laid back work environment (You work hard but it's pretty chill - shorts and sandals are the norm in the summer). - You are surrounded by very talented and driven professionals. They only accept top people from top universities so the connections you make are pretty great. - Qualtrics is growing really fast right now which means that there are more opportunities for early career growth than at most companies. - You will likely get opportunities to do projects that actually matter and make a difference for the company. - Free food / ability to bring your dog to work if that's your thing. - Definite emphasis on continuing education. Qualtrics University has licenses to Pluralsight and Code School that you can use. - Most managers really care about developing you and helping you move up in your career. (This isn't necessarily the case outside of Global Operations) - You'll make friends that you'll actually want to keep in touch with in 10+ years. - 3% match without the match (they just give you 3% into a 401K, no strings attached). - Pretty good insurance benefits for full time employees. - Stock options (vested over 4 years and only valid if you stay through an IPO or acquisition).

Cons

- Qualtrics University is a call center. You may be doing projects and working with people from top schools and household name companies, but at the end of the day you will be answering support phone calls and emails for a year before you can move into another position. - Salary for entry level positions outside of engineering are typically in the mid 30's with little to no room for negotiation. After hitting certain criteria which take about a year, you are able to get a ~$10k raise. - Qualtrics touts transparency, but there is little transparency into compensation or promotions. It's taboo to talk about comp at work. - The software products Qualtrics offers are surprisingly buggy. - Rather than pay off technical debt, Qualtrics loves to create new features and products so everything they build feels half finished. - If you get hired, that means you are way overqualified for the position that they are giving you and you will probably need to work for a year or more to get into a role more suited to your abilities. - Qualtrics won't help pay for grad school, MBAs or otherwise. - There is a definite air of elitism (Qualtrics upper management really thinks that Qualtrics is the best tech company in the world and look down on other tech companies). - The word meritocracy gets thrown around a lot, but tenure is a much better indicator of promotion then work preformed is. If you do your job, stay late once in while (making sure that your manager knows about it), toe the line, and don't ruffle too many feathers you should do pretty well.

Viewing 2395 - 2397 of 2,605 Reviews

Glassdoor has 2,861 Qualtrics reviews submitted anonymously by Qualtrics employees. Read employee reviews and ratings on Glassdoor to decide if Qualtrics is right for you.