The company’s moderately interested to upgrade and streamline functions for future expansion. Nowhere near the forefront with programs and procedures outdated by decades and little impetus for change. They mold the employee to act like a jack-of-all trades and multitask using tools and job aids created in the Middle Ages.
The amount of laws and regulation (government and insurance boards) regularly breached in this department is astounding and their MO is to cover up. An official or external auditor would fine them 5 to 6 figure penalties if they assessed the level of negligence. Poor forecast - business is on steady decline and every year they lose more contracts.
Nothing’s covered 100% in the benefits package and your plan is supported by deductions made to each pay cheque. Only miserable penny-pinching organizations force employees to pay for benefits. A low below market salary + benefits deductions + incomplete insurance coverage puts you in an unfavourable financial position. Numerous insurance companies offer higher pay for an identical role.
You’re worked hard, expected to abide by rigid standards and what get back is simply nowhere close to work/effort put in. If your aim is to advance in the company you’ll quickly realize the difficulties as it’s a top reason why most leave. There’s false perception you get first consideration as an internal candidate. RBC prioritizes existing employees in higher-up positions, everyone else is disposable.
The work environment is overwhelmed with low morale and excessive turnover. Many tenured workers left in 2017. The social climate is toxic; cattiness, cliques, intimidation, harassment, discrimination, schoolyard bullying, physical provocation and even assault - yes, assault - are reality. Street rules when you come to work. Confidential information is freely distributed. No enforcement with the code of conduct. The one that exists is about as useful as toilet paper to wipe your rear with nothing more.
Organizational hierarchy is built from undereducated leadership, tenured workers with (maybe) high school diplomas and certified and experienced professionals working at the bottom. Someone with a doctorate was hired to work at this call centre. Think about the rift that causes. You’re provided little opportunity to demonstrate your professional capacity and deal with insufferable idiots from the top who treat you like a cockroach. Managerial staff are from third world countries and use primitive behaviours on subordinates. These people are the lowest of the low and their slave-driving mentality, however un-Canadian, is promoted.
The two trainers who will train you if you're foolish enough to accept this role base their existence on gossip and bootlicking to wedge their way up. They collect personal information on new hires that is then distributed to management. Idiots like these two support a cycle of caustic behaviour and are prime examples of the lacking job focus and petty antics that dominate the workplace.
Stay away from this department.
RBC Insurance is widely known as the armpit of the company. If for whatever reason you’re still keen to work at RBC the bank offers slightly better employment options. I suggest to avoid altogether.
