Sixt Rental Operations Agent reviews

3.5

46% would recommend to a friend

(243 total reviews)

Alexander Sixt and Konstantin Sixt

69% approve of CEO

62% positive business outlook

Rental Operations Agent employees have rated Sixt with 3.5 out of 5 stars, based on 243 company reviews on Glassdoor. This indicates that most Rental Operations Agent professionals have a good working experience there. Sixt is rated in line with the average (within 1 standard deviation) by Rental Operations Agent professionals compared to other employers within the Transport & Logistik industry (3.5 stars).

Reviews by job title

243 reviews
5.0
Sep 9, 2024

good place

Recommend
CEO approval
Business Outlook

Pros

opportunity to learn sales and about cars

Cons

sometimes rude clients or people trying to scam you with fake licenses

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Sixt Response
1y
Thank you for your positive feedback! We are pleased that you enjoyed your time at SIXT and recommend SIXT as an employer. We appreciate your feedback very much. Best regards Sixt Team
3.0
Sep 9, 2024
Recommend
CEO approval
Business Outlook

Pros

Salary (if you have the gift of gab) Customers can be fun to work with at non-airport locations

Cons

Management isn't very transparent with their intentions Qualified folks are often overlooked for promotions You can be scheduled to work on any given major holiday (each location is open 365 days per year) You will be encouraged to work more than you plan to

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Sixt Response
1y
Thank you for your review. We are pleased that you rated SIXT so positively in some points. But thank you also for the suggestions for improvement and the constructive feedback around promotion visibility and scheduling. We will gladly pass on your feedback. In order to do so, could you elaborate the aspects of the points that were not rated so well, in detail and send us an e-mail to hr-us@sixt.com. Thank you again for your feedback. Best regards Team Sixt
2.0
Aug 26, 2024
Recommend
CEO approval
Business Outlook

Pros

1. Quick Hiring Process: The company responded to my application quickly, and the hiring process moved fast, with interviews scheduled promptly. 2. Initial Flexibility: During the hiring process, there was a promise of flexibility regarding work schedules, which could be appealing for those with specific availability needs. Olga Kim, [Aug 26, 2024 at 2:04:35 PM]: ... recently applied for a position at this car rental company and had a very disappointing experience. The hiring process was quick, with multiple interviews on the same day, and I was asked to accept the job offer immediately. During the interviews, I clearly mentioned that I have a side business, which requires me to work on weekends, and that I would need a schedule that allows me to work from Monday to Thursday only. To avoid any confusion, I met with the branch manager before accepting the job, and he assured me that he could be flexible with my schedule. After my background check was completed, I met with him again to confirm my availability. We specifically discussed that I could only work weekdays and occasionally help on weekends, which he agreed to. However, after completing the online training, I received a schedule that had me working all weekends for the rest of the month. When I raised this issue with the manager, he claimed to have misunderstood our agreement, despite the fact that Human Resources was involved in our discussions. Both the manager and HR began denying what was originally agreed upon. Additionally, the onboarding process was very frustrating. The link for the onboarding documents was sent to my spam folder, and when I finally found it, the link didn’t work because there were two profiles attached to my email. This caused a lot of confusion and stress. I had to complete the onboarding documents in a rush during my training, without the opportunity to thoroughly review the contract. The company even threatened to terminate me if I didn’t complete it immediately. Due to this lack of transparency, poor communication, and technical issues, I resigned on the same day. I would advise anyone considering a job with this company to be very cautious. Make sure to have all discussions regarding your schedule and pay in writing. Also, do not leave your current job until you are certain that all conditions and agreements have been thoroughly documented and confirmed.

Cons

1. Poor Communication: There was a significant communication breakdown between management, HR, and myself regarding the agreed-upon work schedule. 2. Lack of Transparency: Despite multiple discussions about my availability, the final schedule did not reflect our agreement, and the company did not honor the commitments made. I had to resign on the same day right after completing their basic e-learning and webinar trainings. 3. Unreliable Agreements: Even after having clear conversations and confirmations with the branch manager, the company did not adhere to what was agreed upon, which shows a lack of reliability and trustworthiness. 4. Conflicting Information: When I brought up the schedule issue, both the manager and HR denied our prior agreements, demonstrating inconsistency and a lack of accountability. 5. Need for Written Proof: The experience highlighted the necessity of having all agreements in writing, as verbal commitments were not upheld.

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Sixt Response
1y
Thank you very much for your evaluation. I'm sorry there was a breakdown in communication with your onboarding as that sounds extremely frustrating. We would like to take the opportunity to invite you to a personal conversation to learn more about the circumstances. Just send us a short message to hr-usa@sixt.com with the subject “Glassdoor" and we will get back to you. Thank you again for your feedback. Best regards Team Sixt
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