Sixt reviews

Thank you for reviewing the Customer Service Associate position with Sixt. We are glad that you enjoyed the pay, training and PTO structure that Sixt provides. As far as third part vendors, we often work with them for many of our entry level positions such as drivers, cleaners, and in some cases, customer service associates who return our vehicles. Most of the time this is a cost effective measure for our business and does not reflect that status of the company. Actually, Sixt has prospered significantly in the past two year across the world and in the U.S. market. We attribute this to our great customer service and growth in management as well. We understand that there are still improvements that we can make involving leadership, however, we do focus on maintaining and hiring managers with a passion for people and dedicated to the further expansion of Sixt.

Thank you for reviewing Sixt. As you mentioned, we do have great brand recognition across the world and are very proud of our success in the United States as well. We are glad that you enjoy this aspect of Sixt. To address your concerns regarding the PBI location, there are times where we have emergency call outs and our managers or other willing employees will have the opportunity to cover a shift, however, this is never ideal or expected of an employee. Our management team will simply ask if an employee could cover in these cases, if not, then it is the managers responsibility to take over the shift. Additionally, all employees have the adequate uniform, computers, keys, and vehicles to complete the Rental Sales Agent position. We understand that there are times where we may not have a specific vehicle for a customer due to late returns, damage, seasonality, etc. In these cases you are able to offer the customer an alternative vehicle to accommodate their trip. Our Managers and Fleet team will be able keep you updated on solutions if this situation were to arise. Finally, our quarterly Employee Excitement Survey for the area has proved to be satisfactory, showing that our employees are satisfied with the pay ans well as management. Likewise, out retention for the area has been very high with some employees who have been with us since the location opened. With the sales role being very entry level, many of our employees have moved up within the organization or moved on to careers in their field of study after graduation. We are concerned to hear that you have had a negative experience regarding this location and would encourage you to reach out to our VP of HR regarding your comments. Gaddy Fernandez can be reached at 954-874-1793.