TELUS Digital reviews

Going through an identify crisis. 3 CEO's in 3 years. Trying to anticipate the future with AI and the culture is suffering. Staff is afraid of their own shadow. Not empowered to make their own decisions.

Digital Services has practically no real clients left. The direction feels completely confused and honestly looks more like a BPO setup now than anything digital or engineering-driven. Decisions are taken at random. Some seniors promise things to clients—like forcing everyone back to office or agreeing to unrealistic timelines—without discussing it with the teams who actually have to deliver. There’s zero conversation around feasibility or impact. Management has no spine when dealing with clients. Whatever the business side demands is accepted blindly. No pushback, no negotiation, no concern for how it affects people on the ground. People are working crazy hours, 12–14 hours a day, odd shifts, weekends—you name it. The only reason this was even possible was because of WFH. Now suddenly everyone is being told to come to office and sit for the same long shifts, with the excuse that “we can’t say no to business” or “overtime is part of the job.” Morale is very low. Burnout is real. There’s a lot of talk about commitment and delivery, but very little about sustainability or people. It feels like the expectation is to just keep stretching until something breaks.