Is TP a good company to work for as a Chat Support Associate?

Chat Support Associate professionals working at TP have rated their employer with 4.4 out of 5 stars in 146 Glassdoor reviews. This is an average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Chat Support Associate Jobs at TP now and start preparing for your job interview by browsing frequently asked Chat Support Associate interview questions at TP .

Does TP pay Chat Support Associate employees well?

Chat Support Associate professionals rate their compensation and benefits at TP with 4.2 out of 5 stars based on 146 anonymously submitted employee reviews. This is 2.4% worse than the company average rating for salary and benefits. Find out more about Chat Support Associate salaries at TP.

How happy are Chat Support Associate professionals working at TP?

94% of Chat Support Associate employees at TP would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Chat Support Associate professionals have also rated TP with a 4.2 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.4 rating for culture and values and 4.3 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13847) , Customer Service Representative (CSR) (5142) , Customer Service Agent (2585) , Analyst (1525) , Customer Service (1474) , Expert em Interação (1406) , Content Moderator (1239) , Supervisor (1108) , Call Center Agent (1068) , Customer Service Associate (933) , Agent (895) , Team Leader (812) , Executive (778) , Operations Customer Expert 1 (700) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1983 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1803 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1764 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1496 reviews)); "Good environment is good." ((in 1266 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3767 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2485 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1501 reviews)); "Bad managment and supervisor." ((in 498 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 379 reviews))

TP Chat Support Associate reviews

4.4

94% would recommend to a friend

(146 total reviews)

Jorge Amar

100% approve of CEO

89% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Chat Support Associate employees have rated TP with 4.4 out of 5 stars, based on 146 company reviews on Glassdoor. This indicates that most Chat Support Associate professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Chat Support Associate professionals compared to other employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

146 reviews

4.0

Jul 16, 2024

Feedback for Teleperformance

Chat support representative

Recommend

CEO approval

Business Outlook

Pros

Positive work environment, great place to work, full of career opportunities

Cons

Did not provide detailed instructions for ATM payroll, you still need to make a follow up request, payment for medical is not free or covered by company

3.0

Jul 4, 2024

Oright

Chat agent

Recommend

CEO approval

Business Outlook

Pros

Wbchat is enjoyable, The people aren't that bad either

Cons

Hot seating issue, carpets smell old. some managers have preferential treatment and bad people skills

TP Response

1y

Thank you for taking the time to review Teleperformance, we appreciate your feedback.

1.0

Jun 25, 2024

Bad management

Chat support representative

Recommend

CEO approval

Business Outlook

Pros

Good training ground for newbies

Cons

Floating status is pretty common in this company. And they will not explain clearly why they will put you on floating status and reprofile you. When they offer you a new account and you don't accept it, they will take it against you and say some rude, unprofessional words to you like you are the one who owes them something.

Viewing 37 - 39 of 146 Reviews

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TP

TP Chat Support Associate reviews

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Feedback for Teleperformance

Oright

Bad management

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