TP reviews

4.4

89% would recommend to a friend

(74,515 total reviews)

Jorge Amar

95% approve of CEO

83% positive business outlook

TP has an employee rating of 4.4 out of 5 stars, based on 74,515 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Beratung industry (3.7 stars).

Reviews by job title

75K reviews
3.0
Oct 20, 2015
Recommend
CEO approval
Business Outlook

Pros

Good pay. You'll also meet a bunch of really cool people and have a fun committee that set up fun events.

Cons

The supervisors. Sometimes it feels like you're in high school with some people that work there. The amount of drama and favoritism is ridiculous.

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TP Response
9y
Thank you for the positive comments. We always see to it to provide a fun and positive environment to our employees while making sure they receive the corresponding compensation and incentives. Have a great day!
1.0
Oct 20, 2015
Recommend
CEO approval
Business Outlook

Pros

This place is very diverse and there are plenty of opportunity to meet many different kinds of people. They also offer free coffee and have a game room.

Cons

I am a very professional person and for the most part this company is too, until you really get to know their system. Management is rude. They work on a point system and if you get a point and was not even late for your scheduled shift they give you a very hard time taking away points for something that was not your fault. If you need time off they deny your first request no matter what it is for. Then you must go through your supervisor, who may or may not help you depending upon their mood. The training is not good at all and they throw to the wolves unprepared for battle and then grade you even though your not thoroughly trained.

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TP Response
7y
Thank you for bringing this to our attention and we would like to let you know that we do not tolerate these kinds of incidents in the work place. Hope you can share more details with us via LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com to conduct an investigation.
3.0
Oct 18, 2015
Recommend
CEO approval
Business Outlook

Pros

Relocation package, cheap accommodation, refund of flight expenses after 10 month, multilanguage environment, equal opportunity policy in place for agents. The job is easy if you have customer experience and stress is moderate. Company has values as a guideline. The true miracle is the company actually works with a total chaotic organisation.

Cons

Chaotic organisation as cultural related to Portugal. Staff is mainly Portuguese and although not officially told, Portuguese fluency is a requirement for staff positions. Career opportunities are therefore limited to Portuguese native speakers. With the chaotic organisation it is a true wonder that the company stays in business. Important factors are neglected and unimportant are valued, just like children do. Working rules are almost not enforced. Everybody does what he likes to do (this is a Pro too), and nobody really cares. This is a Kindergarten-Company.

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